Senior BPM Engineer / Systems analyst

Summary

Emerging Travel Group is seeking a Senior BPM Engineer / Systems Analyst to support customer support automation and business process management. The role focuses on designing and improving BPMN and DMN processes in Camunda, configuring AI-driven automation tools, integrating systems, and supporting production automation scenarios.

Responsibilities

• Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements)
• Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools
• Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments
• Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka)
• Collaborate cross-functionally with product, technical, and analytics teams
• Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization

Skills

• 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes
• Solid experience with Camunda 7/8 in production environments
• Expert knowledge of BPMN 2.0, DMN, and FEEL
• Proven experience in integrations via REST API, JSON, and message brokers (Kafka)
• Understanding and interest in modern AI/LLM solutions (for business process integration)
• Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams
• Communication skills and willingness to collaborate and share expertise
• Automation experience in customer support or operational business teams
• Experience specifying API and integration requirements
• SQL skills for data validation and process behavior analysis
• Experience with prompt engineering and no-code/low-code AI platforms

Qualifications

Must Haves

• 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes
• Solid experience with Camunda 7/8 in production environments
• Expert knowledge of BPMN 2.0, DMN, and FEEL
• Proven experience in integrations via REST API, JSON, and message brokers (Kafka)
• Understanding and interest in modern AI/LLM solutions (for business process integration)
• Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams
• Communication skills and willingness to collaborate and share expertise

Nice to Haves

• Automation experience in customer support or operational business teams
• Experience specifying API and integration requirements
• SQL skills for data validation and process behavior analysis
• Experience with prompt engineering and no-code/low-code AI platforms

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.