Sales and Project Manager

Summary

Empire and Co. delivers workplace solutions and is hiring a Sales and Project Manager in Albany, NY. The role supports sales activities and manages projects from quoting and order entry through installation, closeout, and post-installation support while coordinating with clients, vendors, and internal teams.

Responsibilities

• Support the development of quotes and proposals, ensuring accuracy in pricing and product specifications
• Maintain strong relationships with clients and serve as a point of contact throughout the sales and project lifecycle
• Maintain accurate client records, order details, and project updates within internal systems
• Organize floor plans, product counts, and supporting documentation for client presentations and internal reviews
• Prepare reports, presentations, and materials for meetings
• Provide responsive communication to clients and internal stakeholders
• Manage projects from order entry through installation and final closeout
• Serve as the primary point of contact for clients, ensuring clear communication and expectations throughout the project lifecycle
• Coordinate timelines, deliverables, and internal resources to keep projects on schedule
• Identify and proactively resolve issues that may impact scope, timeline, or budget
• Partner with internal teams to ensure alignment across all phases of the project
• Confirm receipt of purchase orders with vendors
• Monitor order acknowledgments and ensure timely and accurate confirmations
• Track and resolve order discrepancies or acknowledgment issues
• Create and manage vendor deposit requests as needed
• Maintain and distribute order status reports
• Coordinate vendor communication to ensure order accuracy and on-time delivery
• Create Operations requests outlining labor requirements (union/non-union, standard time, or overtime)
• Prepare installation packages for Operations teams
• Request and track Certificates of Insurance (COIs)
• Coordinate logistics and documentation required for delivery and installation
• Oversee installation readiness and support execution as needed
• Maintain punch list documentation and coordinate resolution of outstanding items
• Order punch list items as needed to complete project requirements
• Create Laser and RA tickets (when applicable) to initiate freight claims
• Support project closeout activities, including invoicing
• Manage day-two orders and post-installation client requests
• Maintain communication with clients to ensure satisfaction and timely issue resolution
• Set up new customers and vendors within internal systems
• Request and track manufacturer warranty information
• Compile Product Mix Reports and additional internal reporting
• Maintain accurate and organized client and project documentation

Skills

• Minimum of 3+ years of experience in the commercial furniture or dealership industry required
• High School Diploma required
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Ability to work collaboratively within a team environment while supporting multiple stakeholders
• Demonstrated ability to meet deadlines while maintaining a high level of accuracy and service
• Bachelor's degree preferred
• Steelcase and Hedberg experience strongly preferred

Qualifications

Must Haves

• Minimum of 3+ years of experience in the commercial furniture or dealership industry required
• High School Diploma required
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
• Strong written and verbal communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Ability to work collaboratively within a team environment while supporting multiple stakeholders
• Demonstrated ability to meet deadlines while maintaining a high level of accuracy and service

Nice to Haves

• Bachelor's degree preferred
• Steelcase and Hedberg experience strongly preferred