Customer Care Associate (Business Development Representative)

Summary

Endless Energy is a home services company helping Massachusetts homeowners improve the comfort, safety, and efficiency of their homes. The Customer Care Associate (Business Development Representative) serves as the first point of contact for customers, handling inquiries, scheduling appointments, conducting outreach, and coordinating with sales, service, marketing, and operations teams to create a seamless customer experience.

Responsibilities

• Responding quickly to inbound phone calls, texts, emails, and online inquiries
• Scheduling appointments for our sales, service, and home energy teams
• Following up with homeowners to answer questions and guide them through the next steps
• Making outbound calls to new leads, existing customers, and past proposals
• Promoting our Membership Program and explaining its benefits
• Reconnecting with previous customers regarding open estimates and home improvement opportunities
• Confirming upcoming appointments and communicating schedule updates
• Following up after appointments and installations to ensure customer satisfaction
• Collecting customer information accurately within our CRM system
• Assisting customers with service requests and coordinating with internal departments
• Supporting marketing campaigns through timely customer outreach
• Collecting payments when appropriate
• Working collaboratively with sales, marketing, service, and operations teams to create a seamless customer experience

Skills

• At least one year of customer service, inside sales, appointment setting, or call center experience
• Strong communication skills, both verbal and written
• Experience working with CRM systems and multiple computer applications
• Proficiency with Microsoft Office and Google Workspace
• Strong organizational and time management skills
• The ability to work independently while contributing to a collaborative team
• Reliable transportation with the ability to commute to our Marlborough office
• Bilingual candidates are encouraged to apply
• Position requires availability seven days a week, with two guaranteed, consistent days off each week
• Previous experience in HVAC, home services, construction, retail sales, or business development is preferred

Qualifications

Must Haves

• At least one year of customer service, inside sales, appointment setting, or call center experience
• Strong communication skills, both verbal and written
• Experience working with CRM systems and multiple computer applications
• Proficiency with Microsoft Office and Google Workspace
• Strong organizational and time management skills
• The ability to work independently while contributing to a collaborative team
• Reliable transportation with the ability to commute to our Marlborough office
• Bilingual candidates are encouraged to apply
• Position requires availability seven days a week, with two guaranteed, consistent days off each week

Nice to Haves

• Previous experience in HVAC, home services, construction, retail sales, or business development is preferred

Benefits

• Commission on completed appointments
• 1-2% commission on qualifying HVAC and insulation sales
• 4% commission on Membership Agreement sales
• Performance incentives and growth opportunities
• Open to fully on-site, hybrid, or remote
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term & Long-Term Disability Insurance
• 401(k) Retirement Plan
• Paid Vacation
• Paid Holidays
• Your Birthday Off with Pay
• Tuition Reimbursement
• Ongoing training and professional development
• Employee Referral Bonuses
• Customer Referral Incentives
• Employee Appreciation Events
• A supportive leadership team invested in your success
• A culture built on teamwork, respect, and continuous growth