Implementation Manager

Summary

Energage is a purpose-driven company that helps organizations use employee feedback to improve business intelligence and employer recognition. The Implementation Manager leads client implementations of Energage’s Talent Management Solution, managing projects from kickoff through configuration, testing, training, and go-live while coordinating with technical and non-technical stakeholders.

Responsibilities

• Manage multiple client implementations from kickoff through go-live
• Develop and maintain project plans, timelines, milestones, and action items
• Establish project expectations, communication cadence, and responsibilities
• Lead kickoff and recurring client meetings
• Identify and proactively manage risks, blockers, dependencies, and scope
• Coordinate with internal teams including Product, Customer Success, Sales, and technical resources
• Maintain accurate project documentation and ensure implementations remain on schedule and within scope
• Lead discovery to understand client requirements, business processes, and desired outcomes
• Translate requirements into effective Engagedly configurations and workflows
• Configure platform functionality across areas such as Goals, Performance Management, Feedback, Learning, Surveys, Talent Mobility, and Analytics
• Configure organizational structures, workflows, permissions, forms, and cycles
• Recommend standard product functionality and best practices over unnecessary customization
• Partner with technical teams on integrations, data requirements, SSO, APIs, and other dependencies
• Serve as the primary implementation contact for assigned clients
• Build strong relationships with HR, People, IT, and other stakeholders
• Facilitate solution workshops and provide implementation guidance and best practices
• Communicate project status, decisions, risks, and next steps clearly
• Coordinate testing, issue resolution, and configuration validation
• Lead administrator, manager, and/or end-user training as appropriate
• Ensure clients are prepared for launch, including configuration, data, testing, training, and change management
• Coordinate go-live activities and provide a clear transition to the appropriate post-implementation team
• Identify opportunities to improve implementation processes and the client experience
• Share client feedback and recurring requirements with Product and internal teams
• Contribute to implementation standards, methodologies, and best practices

Skills

• 3–5 years of experience in software implementation, project management, client services, consulting, SaaS operations, or a related field
• Experience managing client-facing software implementations from kickoff through go-live
• Demonstrated ability to manage multiple projects and stakeholders
• Experience with requirements gathering, configuration, testing, and/or training
• Proficiency with Microsoft Excel and common business productivity tools
• Arizona
• Colorado
• Delaware
• Florida
• Georgia
• Maryland
• Michigan
• North Carolina
• Nebraska
• New Jersey
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Wisconsin
• Experience with HR technology, talent management, employee experience, or related SaaS solutions preferred
• Experience with CRM or project management tools such as HubSpot, Jira, Asana, or similar platforms preferred
• Bachelor's degree or equivalent professional experience preferred
• New York STATE (NYC residents excluded)

Qualifications

Must Haves

• 3–5 years of experience in software implementation, project management, client services, consulting, SaaS operations, or a related field
• Experience managing client-facing software implementations from kickoff through go-live
• Demonstrated ability to manage multiple projects and stakeholders
• Experience with requirements gathering, configuration, testing, and/or training
• Proficiency with Microsoft Excel and common business productivity tools
• Arizona
• Colorado
• Delaware
• Florida
• Georgia
• Maryland
• Michigan
• North Carolina
• Nebraska
• New Jersey
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Wisconsin

Nice to Haves

• Experience with HR technology, talent management, employee experience, or related SaaS solutions preferred
• Experience with CRM or project management tools such as HubSpot, Jira, Asana, or similar platforms preferred
• Bachelor's degree or equivalent professional experience preferred
• New York STATE (NYC residents excluded)

Benefits

• This role is also bonus eligible.
• PTO policy includes company holidays, sick time, vacation time, and floating holidays
• Remote
• Company pays a portion of individual health care premium
• Option to participate in a company-sponsored 401(k)
• Training and education
• Professional development; all employees have access to a third party professional coach
• Tuition reimbursement program
• Opportunity to work for a purpose-driven organization using business as a force for good
• Energage is a remote workplace with employees in various US locations. While our employees enjoy the flexibility of daily remote work, they are also given the occasional opportunity for in person interaction.