Manager, US West Region

Summary

Entrepreneurs’ Organization (EO) is a global support network for business founders and owners. The Regional Manager serves as the primary staff partner for a portfolio of chapters and regional volunteer leaders, supporting chapter health, growth, leadership effectiveness, strategic planning, events, and alignment with regional and global priorities.

Responsibilities

• Manage a portfolio of 10–12 chapters as the primary staff relationship owner
• Serve as the main liaison to Area Directors (ADs), Chapter Staff, and Chapter Presidents
• Organize and attend at least one monthly touchpoint with ADs, Chapter Staff, and Presidents
• Address operational and member-related issues and escalate risks or concerns as appropriate
• Support healthy, sustainable chapters by reinforcing EO standards and identifying risks, including at-risk chapters, launches, closures, and critical incidents
• Encourage growth and retention strategies by acting as the primary liaison to Growth & Member Engagement Directors, Experts, and Chapter Chairs
• Collaborate with the Growth Portfolio on growth forecasting, incentives, and dashboards
• Serve as the liaison between chapters and the EO Renewal Team, supporting payment processes, troubleshooting, and quarterly follow-ups
• Act as regional product ambassador with deep product knowledge
• Support chapter strategic planning and ensure alignment with regional and global priorities
• Promote, support, and attend Strategy Summits (Annual, Mid-Year, and Long-Term Planning) within assigned chapters
• Collaborate with facilitators to support clear summit outcomes
• Assist in ensuring summit attendees have completed required Chapter Officer Training
• Act as Project Manager for key regional events, including Presidents Meetings, Chapter Staff Events, Leadership Summits & Other Regional Events
• Support additional leadership events such as the Global Leadership Conference (GLC), Regional Leadership Academies (RLA), and alignment meetings
• Encourage cross-chapter and cross-regional engagement and represent the region at key events
• Consult with and support the Regional Director in building a strong leadership pipeline and engagement strategy
• Support Path of Leadership (POL) processes by: Promoting and communicating leadership opportunities, driving awareness and submissions, supporting interview coordination as needed
• Attend and engage in Multi-Functional Director (MFD) and Expert interviews for roles supported by the RM
• Maintain strong collaboration with key stakeholders involved in interview and ratification processes
• Serve as staff liaison to Area Directors, Growth & Member Engagement Directors, and Experts
• Support Directors in preparation for Regional Council meetings
• Contribute regional insight and expertise to long-term (3-year) regional strategic Planning
• Capture, analyze, and generate data-driven insights using EO systems and tools to support regional programming and decision-making
• Track chapter status, leadership transitions, and health and growth indicators for forecasting purposes
• Maintain dashboards related to funding and incentive programs
• Work collaboratively across regions and portfolios to support chapters and share best practices

Skills

• Ability to manage and support a chapter portfolio as the primary staff relationship owner
• Strong relationship-building and stakeholder management skills
• Sound judgment in identifying risks and escalating appropriately
• Ability to reinforce standards while maintaining trusted advisory relationships
• Strong communication, organizational, relationship-building skills and cross-functional collaboration skills
• Proven experience serving as project manager for regional events
• Ability to capture, analyze, and interpret data using systems and tools
• Bachelor's degree or equivalent combination of education and relevant professional experience
• Minimum 3–5 years of experience in product engagement, program management, product marketing, member engagement, or a related role
• Experience working across multiple regions, cultures, or languages is an asset. Fluency in English is required, other language requirements may vary by region
• Comfort with regional and global travel (35%), including periods of higher seasonal travel demands
• Highly collaborative, adaptable, relationship-oriented and growth-oriented
• Comfortable balancing structure, ambiguity, and innovation
• Strategic thinker with a strong sense of ownership, accountability, and service mindset
• Ability to manage multiple priorities in a fast-paced, globally distributed environment
• High emotional intelligence
• This role is primarily sedentary work and requires regular use of a computer, telephone, and video-conference platforms
• The role requires the ability to communicate effectively in writing and verbally and to participate in virtual and in-person meetings
• The role requires travel up to 40%
• The role requires occasional early morning/evening meetings across time zones
• The role requires lifting/moving up to 10 pounds, as applicable
• Experience working in a membership-based, nonprofit, association, or global organization strongly preferred

Qualifications

Must Haves

• Ability to manage and support a chapter portfolio as the primary staff relationship owner
• Strong relationship-building and stakeholder management skills
• Sound judgment in identifying risks and escalating appropriately
• Ability to reinforce standards while maintaining trusted advisory relationships
• Strong communication, organizational, relationship-building skills and cross-functional collaboration skills
• Proven experience serving as project manager for regional events
• Ability to capture, analyze, and interpret data using systems and tools
• Bachelor's degree or equivalent combination of education and relevant professional experience
• Minimum 3–5 years of experience in product engagement, program management, product marketing, member engagement, or a related role
• Experience working across multiple regions, cultures, or languages is an asset. Fluency in English is required, other language requirements may vary by region
• Comfort with regional and global travel (35%), including periods of higher seasonal travel demands
• Highly collaborative, adaptable, relationship-oriented and growth-oriented
• Comfortable balancing structure, ambiguity, and innovation
• Strategic thinker with a strong sense of ownership, accountability, and service mindset
• Ability to manage multiple priorities in a fast-paced, globally distributed environment
• High emotional intelligence
• This role is primarily sedentary work and requires regular use of a computer, telephone, and video-conference platforms
• The role requires the ability to communicate effectively in writing and verbally and to participate in virtual and in-person meetings
• The role requires travel up to 40%
• The role requires occasional early morning/evening meetings across time zones
• The role requires lifting/moving up to 10 pounds, as applicable

Nice to Haves

• Experience working in a membership-based, nonprofit, association, or global organization strongly preferred

Benefits

• Medical, dental, and vision coverage
• Life/disability coverage
• Retirement benefits with immediate vesting
• Paid sick leave
• Paid time off/vacation
• Paid holidays
• Parental leave, if applicable
• Home office benefits, as applicable
• Wellness benefits, as applicable
• Professional development benefits, as applicable