Eon.io
Posted 3 days agoVerified live 2d ago
Technical Customer Success
Brief overview
Remote
UndergradOr in progress
$150k–$200k/yrStated range
3+ yrsMinimum
Cloud ComputingPythonBashPowerShellTerraformEnterprise Customer SupportData ProtectionBackup and Disaster RecoveryAI/ML InfrastructureSalesforceGainsightRenewal ManagementExpansion Sales
About the company
Eon.ioeon.io
Eon is the autonomous data foundation for the AI era.
Job description
Summary
Eon is building a modern, cloud-native data protection platform for companies managing production environments across cloud, data, and security. The Technical Customer Success Manager will own the customer lifecycle from technical onboarding through adoption, expansion, and renewal, while working hands-on in customer cloud environments and partnering with Sales, Product, Support, and Engineering.
Responsibilities
- Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
- Build scripts, configurations, and small technical solutions to accelerate time-to-value
- Serve as the primary technical contact for a portfolio of enterprise customers
- Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
- Troubleshoot and resolve complex issues with Support and Engineering
- Own renewals and renewal forecasting for your book of business
- Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
- Partner with Account Executives on account planning and growth
- Work with Sales Engineers during pre-sales and expansion cycles
- Bring structured customer feedback to Product and Engineering
- Help build scalable CS processes, playbooks, and documentation
Skills
- 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
- Strong hands-on cloud experience and comfort working directly in customer environments
- Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
- Experience supporting enterprise customers and complex organizations
- Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
- Strong communication skills with both technical and business stakeholders
- Commercial mindset and comfort driving renewal and expansion conversations
- Experience with cloud-native backup or data protection solutions
- Familiarity with CRM and CS tools (Salesforce, Gainsight)
- Proven success with renewals and expansions
- Startup experience and comfort building processes from scratch
Qualifications
Must Haves
- 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
- Strong hands-on cloud experience and comfort working directly in customer environments
- Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
- Experience supporting enterprise customers and complex organizations
- Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
- Strong communication skills with both technical and business stakeholders
- Commercial mindset and comfort driving renewal and expansion conversations
Nice to Haves
- Experience with cloud-native backup or data protection solutions
- Familiarity with CRM and CS tools (Salesforce, Gainsight)
- Proven success with renewals and expansions
- Startup experience and comfort building processes from scratch
Benefits
- Commission Structure
- Equity
- 401(k) Program & Company Match
- Health, Dental, Vision, and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- Autonomous Work Environment
- In-Office/Home Office Setup Reimbursement
- Time Off (PTO) + Holidays
- In-Office Perks
