Senior Business Analyst

Summary

EPAM Systems is seeking a seasoned Senior Business Analyst with substantial expertise in digital transformation projects, particularly within eCommerce and Content Management Systems (CMS). In this role, you will work alongside cross-functional teams to deliver impactful projects that fuel business growth and digital innovation.

Responsibilities

• Head the analysis and documentation of business requirements for digital transformation efforts, with particular attention to eCommerce platforms or CMS solutions
• Engage with key stakeholders, including internal teams, clients, and vendors, to grasp business objectives and convert them into functional and technical specifications
• Perform thorough process mapping, gap analysis, and solution design to strengthen digital workflows, customer journeys, and business operations
• Maintain alignment between business objectives and technology solutions by partnering closely with Solution Architects, developers, UX designers, project managers, and product owners
• Review and document current systems, processes, and data flows, pinpointing areas suited for improvement or automation
• Lead the development of user stories, use cases, and acceptance criteria for projects operating within an Agile/Scrum framework
• Contribute to and help define the roadmap for digital transformation initiatives, ensuring scalability, performance, and user experience remain optimized
• Conduct risk assessments and clearly convey the potential effects of changes to relevant stakeholders
• Lead workshops, presentations, and meetings to collect feedback, align on project objectives, and share ongoing progress updates
• Support testing phases, confirming that business requirements are satisfied through thorough User Acceptance Testing (UAT) and Quality Assurance (QA)

Skills

• Bachelor's degree in Business, IT, Computer Science, or a related discipline (Master's degree is an advantage)
• At least 3 years of experience working as a Business Analyst with a focus on digital transformation initiatives
• Substantial experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
• Working knowledge of CMS tools, including Contentful, Contentstack, WordPress, or equivalent platforms
• Demonstrated capability to lead requirements gathering for complex systems and produce clear, actionable specifications
• Strong grasp of Agile or Scrum methodologies, with practical experience in an Agile project setting
• Solid data analysis capabilities, with skill in translating data into insights that inform business decisions
• Competency in business process modeling, BPMN, and workflow diagramming
• Strong communication and stakeholder management abilities
• Experience using digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
• Strong problem-solving capabilities and the ability to succeed in fast-paced settings
• Good English proficiency (B2 level or higher), with a background in direct customer communication

Qualifications

Must Haves

• Bachelor's degree in Business, IT, Computer Science, or a related discipline (Master's degree is an advantage)
• At least 3 years of experience working as a Business Analyst with a focus on digital transformation initiatives
• Substantial experience with eCommerce platforms, such as SAP Commerce, Magento, Shopify, or CommerceTools
• Working knowledge of CMS tools, including Contentful, Contentstack, WordPress, or equivalent platforms
• Demonstrated capability to lead requirements gathering for complex systems and produce clear, actionable specifications
• Strong grasp of Agile or Scrum methodologies, with practical experience in an Agile project setting
• Solid data analysis capabilities, with skill in translating data into insights that inform business decisions
• Competency in business process modeling, BPMN, and workflow diagramming
• Strong communication and stakeholder management abilities
• Experience using digital collaboration and project management tools, such as JIRA, Confluence, or Azure DevOps
• Strong problem-solving capabilities and the ability to succeed in fast-paced settings
• Good English proficiency (B2 level or higher), with a background in direct customer communication

Benefits

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn