Business Analyst- 181466

Summary

PeopleSERVE, Inc. is seeking a Business Analyst with expertise in Health and Welfare benefits. The role involves managing workloads, conducting analyses, and supporting implementation activities to enhance client services.

Responsibilities

• Ability to independently manage one's own workload
• Regulatory and legislative knowledge in aligned service area
• Understanding of benefits administration systems
• Demonstrates superb communication skills (written and verbal)
• Ability to conduct analysis and document findings
• Procedure execution and process improvement
• Align, plan, and implement new product capability delivery within flight implementations
• Drive and / or support execution of key implementation activities (example: data conversion load)
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
• Partnering with the Director Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements
• Performing root cause analysis to determine gaps or trends for continuous improvement opportunities
• Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
• Creating training material and reference material for participant services
• Assisting and coaching the broader virtual team
• Engaging in and/or leading ongoing courses to support continued personal development
• Provide project management for client testing for new implementations, migrations, and Annual Enrollment
• Understand and manage to client testing timelines
• Test case set-up, data mining, and data mocking
• Conduct and lead daily stand-up calls during Business Acceptance Testing (BAT) and Client Acceptance Testing (CAT)
• Manage defects
• Monitor and report on progress
• Troubleshoot and escalate environment issues
• Conduct client testing with business partners
• Identify testing process improvement opportunities

Skills

• Bachelor's degree or equivalent years of industry experience
• 3+ years of Health and Welfare benefits service experience
• 3+ years of testing experience (and demonstrated competence, depth, and breadth) of professional experience
• Proficient with Microsoft Office applications
• Ability to independently manage one's own workload
• Regulatory and legislative knowledge in aligned service area
• Understanding of benefits administration systems
• Demonstrates superb communication skills (written and verbal)
• Ability to conduct analysis and document findings
• Procedure execution and process improvement
• Align, plan, and implement new product capability delivery within flight implementations
• Drive and/or support execution of key implementation activities (example: data conversion load)
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
• Partnering with the Director Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements
• Performing root cause analysis to determine gaps or trends for continuous improvement opportunities
• Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
• Creating training material and reference material for participant services
• Assisting and coaching the broader virtual team
• Engaging in and/or leading ongoing courses to support continued personal development
• Provide project management for client testing for new implementations, migrations, and Annual Enrollment
• Understand and manage to client testing timelines
• Test case set-up, data mining, and data mocking
• Conduct and lead daily stand-up calls during Business Acceptance Testing (BAT) and Client Acceptance Testing (CAT)
• Manage defects
• Monitor and report on progress
• Troubleshoot and escalate environment issues
• Conduct client testing with business partners
• Identify testing process improvement opportunities
• Experience in Agile preferred, but not required
• Prior client implementation and/or platform migration experience a plus

Qualifications

Must Haves

• Bachelor's degree or equivalent years of industry experience
• 3+ years of Health and Welfare benefits service experience
• 3+ years of testing experience (and demonstrated competence, depth, and breadth) of professional experience
• Proficient with Microsoft Office applications
• Ability to independently manage one's own workload
• Regulatory and legislative knowledge in aligned service area
• Understanding of benefits administration systems
• Demonstrates superb communication skills (written and verbal)
• Ability to conduct analysis and document findings
• Procedure execution and process improvement
• Align, plan, and implement new product capability delivery within flight implementations
• Drive and/or support execution of key implementation activities (example: data conversion load)
• Participate in validation and/or testing efforts to ensure results meet the client and/or product offering requirements
• Partnering with the Director Client HealthCare Consulting to define client specific configurable variations to support a client plan and/or administrative requirements
• Performing root cause analysis to determine gaps or trends for continuous improvement opportunities
• Submitting requests and/or assisting with translation of business requirements to technology partners, as applicable
• Creating training material and reference material for participant services
• Assisting and coaching the broader virtual team
• Engaging in and/or leading ongoing courses to support continued personal development
• Provide project management for client testing for new implementations, migrations, and Annual Enrollment
• Understand and manage to client testing timelines
• Test case set-up, data mining, and data mocking
• Conduct and lead daily stand-up calls during Business Acceptance Testing (BAT) and Client Acceptance Testing (CAT)
• Manage defects
• Monitor and report on progress
• Troubleshoot and escalate environment issues
• Conduct client testing with business partners
• Identify testing process improvement opportunities

Nice to Haves

• Experience in Agile preferred, but not required
• Prior client implementation and/or platform migration experience a plus