Business Analyst

Summary

Parasol Alliance is a technology solutions company exclusively serving the senior living industry. The Business Systems Analyst supports clients with enterprise business systems, focusing on analysis, implementation, optimization, troubleshooting, and issue resolution. The role also involves requirements analysis, process improvement, vendor evaluation, client communication, training, and collaborative project and ticket management.

Responsibilities

• Supports clients on break/fix tickets, system implementations, optimizations, and process improvement initiatives
• Analyzes client enterprise business systems — including EMR, HRIS, payroll, dining, scheduling, financials, and CRM platforms — and determines the best course of action for support or implementation
• Reviews vendors and evaluates solutions to identify the best fit for client needs
• Works on both projects and tickets concurrently, maintaining timely progress and proactive communication with Project Managers
• Provides training for new hires and mentoring support upon management request
• Monitors the BA Slack channel and participates in team meetings and one-on-ones
• Contribute to business system analysis, implementation and optimization projects, completing assigned tasks within established timelines and maintaining proactive communication with Project Managers
• Maintain clear, timely, and professional communication with clients, team members, and Project Managers — contributing to a collaborative, solution-focused BA team environment
• Contribute to the professional development of the BA team and new hires through knowledge sharing, training, and mentoring
• Operates in a fully remote work environment
• Participates in an on-call rotation

Skills

• • Equivalent combination of relevant technical experience and demonstrated business system analysis skills will be considered
• • High school diploma or equivalent required
• • Working knowledge of enterprise business systems relevant to the senior living industry, including EMR, HRIS, payroll, dining, scheduling, financial, and CRM platforms
• • Foundational understanding of systems supported by the Service Desk (email, networking, Active Directory, endpoints) to provide informed cross-functional support
• • Ability to learn and analyze unfamiliar business systems quickly, identifying the best path forward for clients with limited prior knowledge of the system
• • Ability to evaluate vendor solutions and make clear, well-reasoned recommendations aligned with client needs and organizational standards
• • Strong analytical ability — reviews multiple approaches objectively and selects the best solution with clarity and sound judgment
• • Ability to troubleshoot complex business system issues, identify root causes, and implement effective resolutions
• • Capability to perform requirements analysis, process improvement recommendations, and system optimization assessments for client environments
• • Comfortable providing constructive criticism — professionally offering well-reasoned alternatives to client system decisions when a better option exists
• • Excellent written and verbal communication skills, with the ability to interact professionally with clients in project meetings, phone calls, and written correspondence
• • Highly self-motivated and self-structured with the ability to manage concurrent tickets and project tasks with minimal oversight
• • Experience with senior living business systems such as PointClickCare, MatrixCare, Yardi, or similar EMR/HRIS/dining platforms
• • Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field preferred
• • Relevant certifications in business systems, IT, or related platforms are a plus
• • Experience with CRM, financial, or scheduling platforms in a healthcare or senior living context
• • Familiarity with requirements analysis frameworks, process mapping, or business analysis methodologies
• • Experience in a managed services provider (MSP) environment strongly preferred
• • CBAP (Certified Business Analysis Professional) or equivalent business analysis certification a plus

Qualifications

Must Haves

• • Equivalent combination of relevant technical experience and demonstrated business system analysis skills will be considered
• • High school diploma or equivalent required
• • Working knowledge of enterprise business systems relevant to the senior living industry, including EMR, HRIS, payroll, dining, scheduling, financial, and CRM platforms
• • Foundational understanding of systems supported by the Service Desk (email, networking, Active Directory, endpoints) to provide informed cross-functional support
• • Ability to learn and analyze unfamiliar business systems quickly, identifying the best path forward for clients with limited prior knowledge of the system
• • Ability to evaluate vendor solutions and make clear, well-reasoned recommendations aligned with client needs and organizational standards
• • Strong analytical ability — reviews multiple approaches objectively and selects the best solution with clarity and sound judgment
• • Ability to troubleshoot complex business system issues, identify root causes, and implement effective resolutions
• • Capability to perform requirements analysis, process improvement recommendations, and system optimization assessments for client environments
• • Comfortable providing constructive criticism — professionally offering well-reasoned alternatives to client system decisions when a better option exists
• • Excellent written and verbal communication skills, with the ability to interact professionally with clients in project meetings, phone calls, and written correspondence
• • Highly self-motivated and self-structured with the ability to manage concurrent tickets and project tasks with minimal oversight
• • Experience with senior living business systems such as PointClickCare, MatrixCare, Yardi, or similar EMR/HRIS/dining platforms

Nice to Haves

• • Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field preferred
• • Relevant certifications in business systems, IT, or related platforms are a plus
• • Experience with CRM, financial, or scheduling platforms in a healthcare or senior living context
• • Familiarity with requirements analysis frameworks, process mapping, or business analysis methodologies
• • Experience in a managed services provider (MSP) environment strongly preferred
• • CBAP (Certified Business Analysis Professional) or equivalent business analysis certification a plus

Benefits

• Fully remote work environment
• Work from home
• Responsible time off
• Bonus opportunities