Client Services Project Manager

Summary

Epiq is a global legal services company that leverages modern platforms and AI to deliver impactful legal outcomes. The Client Services Project Manager will lead client relationships and manage multiple projects within the electronic discovery industry, ensuring high-quality service delivery and client satisfaction.

Responsibilities

• Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship
• Drives overall client satisfaction through effective coordination and communication of client deliverables
• Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director
• Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners
• Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director
• Ensures that an update to date record is maintained with regard to the status of all projects being worked on
• Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality
• Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering

Skills

• A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers
• Demonstrated success in the management of multiple simultaneous projects
• Oral and written communication skills which provide a strong and confident leadership presence
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
• A solid understanding of database design and management, data processing activities and legal document review requirements
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met

Qualifications

Must Haves

• A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers
• Demonstrated success in the management of multiple simultaneous projects
• Oral and written communication skills which provide a strong and confident leadership presence
• Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
• A solid understanding of database design and management, data processing activities and legal document review requirements
• Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met