Healthcare Instructional Designer

Summary

EXL is a data analytics and digital operations and solutions company serving industries including healthcare. The Healthcare Instructional Designer will design and develop blended live and e-learning educational content for clinical, coding, audit, and Payment Integrity teams, while supporting needs assessments, curriculum updates, learner evaluations, and training effectiveness.

Responsibilities

• Design and develop engaging instructional training programs, including curricula, facilitator guides, learner guides, on-the-job training tools, training manuals, job aids, assessments, and e-learning modules to support effective knowledge acquisition and application
• Collaborate with clinical, coding, quality, trainers, operations, and Payment Integrity Subject Matter Experts to ensure materials reflect current industry standards, client requirements, audit methodology, and operational needs
• Incorporate updates from industry organizations and authoritative sources, such as Coding Clinic, AHIMA, AHA, CMS, LCD/NCD guidance, payer policy updates, and applicable coding and clinical documentation standards
• Translate complex clinical, coding, documentation, claims, and audit concepts into clear, accurate, learner-friendly training content for new hires and experienced team members
• Develop evaluation and feedback loops and continuously redesign content to address learner needs, improve knowledge retention, and optimize training outcomes
• Maintain an updated curriculum library, version control process, training records, and reusable learning assets
• Employ adult learning theory principles, multimedia tools, and learner-centered strategies in all content designs
• Create visual, audio, and interactive learning tools that support remote learning and blended delivery models
• Apply proven e-learning best practices for learner engagement and knowledge transfer, including simulations, case-based practical exercises, scenario-based knowledge checks, and skills assessments, as applicable
• Ensure the instructional integrity, clinical accuracy, coding accuracy, and educational effectiveness of all training materials produced
• Stay current on instructional design trends, healthcare audit training methods, regulatory and coding updates, compliance expectations, and Payment Integrity best practices

Skills

• **The ideal candidate will possess a strong background in nursing, clinical care, coding, clinical documentation, or healthcare audit education.**
• * **Location: 100% Remote (U.S.-based)**
• * **Up to 10% annual travel** *(for team meetings and limited client onsite engagements.)*
• * 2-5 years of experience developing healthcare training content, preferably for clinical, coding, audit, clinical validation, claims, or Payment Integrity teams
• * Strong working knowledge of healthcare concepts such as medical record documentation, coding guidelines, claims review, audit workflows, payer policy, and clinical documentation requirements
• * Bachelor's degree in Instructional Design, Education, Nursing, Health Information Management, Healthcare Administration, Organizational Development, or a related discipline preferred
• * Clinical, coding, or health information credential preferred, such as RN, RHIA, RHIT, CCS, CPC, CIC, CCDS, or equivalent relevant healthcare credential(s)
• * Excellent understanding of instructional design, adult learning theory, training evaluation, and learning measurement
• * Ability to simplify complex clinical, coding, audit, and operational concepts into clear, practical learning content
• * Strong interpersonal skills and excellent written and oral communication abilities in a cross-cultural, diverse environment
• * Ability to work in a dynamic and flexible environment where priorities, client needs, and deadlines may change
• * Strong attention to detail, analytical thinking, problem-solving skills, and commitment to accuracy in healthcare training content
• * Excellent planning and time management skills to ensure project deliverables are completed on schedule
• * Proficiency with technology-based collaboration and learning development tools, such as Microsoft Teams, SharePoint, PowerPoint, learning management systems, Articulate Rise, Articulate Storyline, Camtasia, or similar tools
• * Ability to build scenario-based learning, knowledge checks, practice cases, answer keys, facilitator resources, and measurable assessments aligned to operational performance expectations
• * Bachelor's degree in Instructional Design, Education, Nursing, Health Information Management, Healthcare Administration, Organizational Development, or a related discipline preferred
• * Clinical, coding, or health information credential preferred, such as RN, RHIA, RHIT, CCS, CPC, CIC, CCDS, or equivalent relevant healthcare credential(s)

Qualifications

Must Haves

• **The ideal candidate will possess a strong background in nursing, clinical care, coding, clinical documentation, or healthcare audit education.**
• * **Location: 100% Remote (U.S.-based)**
• * **Up to 10% annual travel** *(for team meetings and limited client onsite engagements.)*
• * 2-5 years of experience developing healthcare training content, preferably for clinical, coding, audit, clinical validation, claims, or Payment Integrity teams
• * Strong working knowledge of healthcare concepts such as medical record documentation, coding guidelines, claims review, audit workflows, payer policy, and clinical documentation requirements
• * Bachelor's degree in Instructional Design, Education, Nursing, Health Information Management, Healthcare Administration, Organizational Development, or a related discipline preferred
• * Clinical, coding, or health information credential preferred, such as RN, RHIA, RHIT, CCS, CPC, CIC, CCDS, or equivalent relevant healthcare credential(s)
• * Excellent understanding of instructional design, adult learning theory, training evaluation, and learning measurement
• * Ability to simplify complex clinical, coding, audit, and operational concepts into clear, practical learning content
• * Strong interpersonal skills and excellent written and oral communication abilities in a cross-cultural, diverse environment
• * Ability to work in a dynamic and flexible environment where priorities, client needs, and deadlines may change
• * Strong attention to detail, analytical thinking, problem-solving skills, and commitment to accuracy in healthcare training content
• * Excellent planning and time management skills to ensure project deliverables are completed on schedule
• * Proficiency with technology-based collaboration and learning development tools, such as Microsoft Teams, SharePoint, PowerPoint, learning management systems, Articulate Rise, Articulate Storyline, Camtasia, or similar tools
• * Ability to build scenario-based learning, knowledge checks, practice cases, answer keys, facilitator resources, and measurable assessments aligned to operational performance expectations

Nice to Haves

• * Bachelor's degree in Instructional Design, Education, Nursing, Health Information Management, Healthcare Administration, Organizational Development, or a related discipline preferred
• * Clinical, coding, or health information credential preferred, such as RN, RHIA, RHIT, CCS, CPC, CIC, CCDS, or equivalent relevant healthcare credential(s)

Benefits

• Work From Home
• 100% Remote (U.S.-based)
• EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.
• From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants.
• You can expect to learn many aspects of businesses that our clients engage in.
• You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond.