IT Helpdesk Technician

Summary

Expion Health is building the future of pharmacy economics. In this role, you will provide hands-on and remote technical support, troubleshoot hardware and software issues, and ensure a smooth IT experience for employees both in-office and remotely.

Responsibilities

• Provide hands-on and remote technical support across the organization
• Respond to user requests by phone, email, and ticketing system with professionalism and care
• Diagnose and resolve hardware, software, and network issues
• Walk users through clear, step-by-step solutions
• Escalate the trickier puzzles to senior team members when needed
• Document issues and resolutions to make life easier for the whole team
• Maintain inventory of IT equipment and keep records accurate
• Support onsite equipment like monitors, TVs, tablets, and printers
• Own onboarding and offboarding - account provisioning, device setup and distribution, account de-provisioning, device retrieval, and re-deployment
• Install, configure, and maintain computer systems and applications

Skills

• Associate's degree in IT or a related field (or equivalent experience)
• 1–3 years in a helpdesk or technical support role
• Proficiency with Windows 11 and macOS
• Familiarity with Office 365, Smartsheet, and Salesforce
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with ticketing systems
• Strong analytical and troubleshooting instincts
• Excellent written and verbal communication
• Comfort working independently and as part of a hybrid team
• Experience supporting hybrid workforces and remote collaboration tools
• Familiarity with IT asset management and inventory platforms
• Knowledge of Active Directory, Azure AD, and identity management
• Experience with mobile device management (MDM) solutions
• Understanding of cybersecurity best practices and endpoint protection
• A knack for writing clear technical documentation and user guides
• Genuine customer-service mindset, especially with non-technical users
• Experience running corporate IT onboarding and offboarding

Qualifications

Must Haves

• Associate's degree in IT or a related field (or equivalent experience)
• 1–3 years in a helpdesk or technical support role
• Proficiency with Windows 11 and macOS
• Familiarity with Office 365, Smartsheet, and Salesforce
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with ticketing systems
• Strong analytical and troubleshooting instincts
• Excellent written and verbal communication
• Comfort working independently and as part of a hybrid team

Nice to Haves

• Experience supporting hybrid workforces and remote collaboration tools
• Familiarity with IT asset management and inventory platforms
• Knowledge of Active Directory, Azure AD, and identity management
• Experience with mobile device management (MDM) solutions
• Understanding of cybersecurity best practices and endpoint protection
• A knack for writing clear technical documentation and user guides
• Genuine customer-service mindset, especially with non-technical users
• Experience running corporate IT onboarding and offboarding

Benefits

• Medical, dental & vision insurance
• HSA & FSA options
• Short & long-term disability
• Life Insurance and AD&D
• 401(k) with company match
• Paid Time Off
• Phone & internet allowance
• Wellness benefits, including access to GLP-1 weight loss program
• Town halls & direct access to executive leadership