Managed Account Coordinator - S2

Summary

FedEx Logistics provides freight forwarding, import and export services, customs brokerage, and trade facilitation solutions. The Managed Account Coordinator facilitates accurate and compliant customs transactions, resolves entry and billing exceptions, supports account management, and coordinates communications and operational activities for customers and business partners.

Responsibilities

• To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs)
• Facilitate entry processing, as well as pre arrival and post arrival exception resolution
• Prepare, analyze, and/or submit documentation to CBP and PGAs
• Develop and maintain a strong relationship with customer's front-line personnel
• Support Account Administrators with account management activities (exception logs, special spreadsheets)
• Perform route cause analysis as directed by the Account Administrator
• Research and resolve customer billing issues
• Coordinate post-entry activities on the customer's behalf
• Manage the entry verification process
• Sort and assign department workload
• Access clients systems (external systems) as necessary
• Correspond with business partners in various mediums to include written, phone or e-mail
• Produce operational trend reports
• Keep business partners apprised of the exception process
• Pre alerts - receive and respond as needed per customer SOP
• Maintain general knowledge of FedEx products and services
• Performs other duties as assigned

Skills

• HS Diploma or GED required
• 12 months of brokerage or transportation experience and/or customer service experience required
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Excellent communication skills, verbal and written
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Ability to work independently with minimum supervision
• Detail oriented

Qualifications

Must Haves

• HS Diploma or GED required
• 12 months of brokerage or transportation experience and/or customer service experience required
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
• Excellent communication skills, verbal and written
• Organizational Skills
• Inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Ability to work independently with minimum supervision
• Detail oriented

Benefits

• Paid training provided.
• This is a remote position; however, candidates must reside within 50 miles of a FedEx Logistics (FXL) office.
• An employee may be eligible for additional pay, premiums, or bonus potential.
• Eligible employees are offered health, vision, and dental insurance.
• Retirement benefits for eligible employees.
• Tuition reimbursement for eligible employees.