Inside Sales Representative

Summary

Fidium Fiber is a fiber communications provider delivering reliable fiber solutions to consumers and businesses. The Inside Sales Representative drives sales through inbound and outbound calls, supports upgrade and retention campaigns, follows up with customers and website leads, promotes products and referral programs, and enters order data.

Responsibilities

• Sales: Primary duty is to answer sales calls. Calls are generated through all marketing tactics and customers calling in for information
• Upgrade Campaigns: Makes outbound calls to create more double and triple plays and to assist current subscribers understand the benefits of buying additional services
• Customer Retention: Expected to help with retention efforts. Contacts subscribers after they have been with the company a period of time (6 months, 1 year, etc.) to show appreciation. Calls customers as they “roll-off” promotions to assist the customer in understanding the value of the current promotion in an attempt to keep them on their current service level
• Website Inquiries: Assists with all website leads. Ensures that all inquiries are contacted in a timely manner
• New Customer Follow-up After 7 Days: Contacts new customers after their 1st week as customers ensuring satisfied with their initial interaction with the company, with the service and to explain additional services (VOD, PPV etc.)
• Promote Customer Referral Program: Helps customers understand how to take advantage of our referral program
• Promote VOD and PPV: Plays a key role in promoting and educating customers on the company’s product offerings. Promotes special PPV events (WWE fights, concerts etc.)
• MDU Sales: Sells company products and services to potential MDU customers via telephone and face-to-face
• Competitive Research: Assists in the research on companies with competitive services and promotions. ISR’s will assist as needed with the preparation and presence at the event
• Order Data Entry: Inputs order and maintains customer database
• Reports for work on time and maintains a satisfactory attendance record

Skills

• Experience in customer service and/or Inside/Outside sales
• Must have excellent verbal communication skills and good writing skills
• Minimum of one years' experience in Inside/Outside sales
• High School Diploma required
• Must be able to communicate effectively to perform most job tasks
• Additionally, this position requires traveling by personal or Company vehicle to assist in events
• Lifting, generally less than 20 pounds occasionally required for transporting
• Knowledge of Seibel and Microsoft Office software preferred

Qualifications

Must Haves

• Experience in customer service and/or Inside/Outside sales
• Must have excellent verbal communication skills and good writing skills
• Minimum of one years' experience in Inside/Outside sales
• High School Diploma required
• Must be able to communicate effectively to perform most job tasks
• Additionally, this position requires traveling by personal or Company vehicle to assist in events
• Lifting, generally less than 20 pounds occasionally required for transporting

Nice to Haves

• Knowledge of Seibel and Microsoft Office software preferred

Benefits

• Position may be located remote.
• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Flexible Time Off
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance