Sales Operations Manager

Summary

Fieldwire by Hilti is seeking a detail-oriented Sales Operations Manager to join its CRM team. The role manages and optimizes sales technology, improves sales processes, analyzes performance data, supports sales teams, and coordinates technology integrations to enhance operational efficiency and growth.

Responsibilities

• Administer and optimize Groove and Dialpad platforms to support sales processes and operations
• Collaborate with cross-functional teams to integrate Sales Cloud and other systems to ensure data consistency and accuracy
• Partner with Sales to develop and implement strategies to enhance sales productivity and efficiency, ensuring that sales processes align with business objectives
• Provide best practices, actionable guidance and support to help sales team members effectively utilizing sales tools and processes
• Oversee data quality and cleanliness within sales tools
• Analyze sales performance data, generate reports, and provide actionable insights to sales teams for improved productivity
• Establish strong communication channels with sales teams across Fieldwire and other Hilti Software product teams to understand their needs and align sales operations strategies accordingly
• Provide (train the trainer) training and support to sales teams in utilizing Sales Cloud, Groove, Dialpad and other sales operations tools for efficient usage
• Share Fieldwire sales operations tool utilization experience with other Hilti Software product teams to facilitate fast and effective onboarding
• Evaluate and recommend new technologies that can enhance the overall sales operations
• Collaborate with IT and other relevant departments to integrate new technologies seamlessly

Skills

• Bachelor's degree in Marketing, Business, or Computer Science
• 3+ Years experience as a Sales Operations Manager with Salesforce Sales Cloud and commonly connected tools (e.g. Groove, Dialpad)
• Knowledge of sales operations best practices and principles
• Effective communication skills to collaborate with cross-functional teams
• Strong ability to work independently, consistently showing self-motivation and the capability to complete tasks autonomously
• Strong analytical skills with the ability to interpret and communicate data-driven insights
• Excellent project management skills and the ability to manage multiple projects simultaneously
• This role is on-site in San Francisco, California or fully remote within the United States
• Salesforce, Groove or similar certifications
• Construction Experience: Previous experience within the construction industry is highly valued

Qualifications

Must Haves

• Bachelor's degree in Marketing, Business, or Computer Science
• 3+ Years experience as a Sales Operations Manager with Salesforce Sales Cloud and commonly connected tools (e.g. Groove, Dialpad)
• Knowledge of sales operations best practices and principles
• Effective communication skills to collaborate with cross-functional teams
• Strong ability to work independently, consistently showing self-motivation and the capability to complete tasks autonomously
• Strong analytical skills with the ability to interpret and communicate data-driven insights
• Excellent project management skills and the ability to manage multiple projects simultaneously
• This role is on-site in San Francisco, California or fully remote within the United States

Nice to Haves

• Salesforce, Groove or similar certifications
• Construction Experience: Previous experience within the construction industry is highly valued

Benefits

• You may be eligible for a corporate bonus which can range up to 30%.
• This role is on-site in San Francisco, California or fully remote within the United States.