Instructional Designer (Remote)

Summary

First American is a title and escrow company helping shape the future of transaction work through connected technology and learning and development. The Instructional Designer will design learner-centered digital and instructor-led learning experiences for Endpoint Workspace, partnering with subject matter experts, product teams, and stakeholders to translate complex processes and technology into practical training and performance support.

Responsibilities

• Bring story, purpose, vision, and business context into technical learning experiences, helping learners understand not only *how* to use Endpoint Workspace, but *why* the technology and new ways of working matter and how they connect to the broader Endpoint transformation
• Conduct learning needs analysis to identify performance gaps, learner needs, business requirements, and the appropriate learning solution
• Design and develop engaging, learner-centered solutions across multiple modalities, including eLearning, self-paced learning, digital adoption experiences, instructor-led training, virtual training and performance support
• Apply instructional design methodologies and adult learning principles to create structured learning experiences aligned with clear objectives and desired performance outcomes
• Partner with SMEs, stakeholders, product teams, trainers, and other cross-functional partners to gather information, validate content, and translate business and technical requirements into effective learning experiences
• Translate complex processes, systems, and technical concepts into clear, practical, and easy-to-understand learning experiences
• Develop learning objectives, course outlines, storyboards, facilitator guides, participant materials, activities, assessments, knowledge checks, and supporting resources
• Design scenario-based activities, simulations, practice opportunities, and knowledge checks that allow learners to apply skills in realistic situations
• Assist with the design of digital learning and in-app performance support using platforms such as Whatfix, including walkthroughs, guided experiences, task-based learning, and contextual support that reinforces learning within the flow of work
• Help shape the learning experience within the established learning strategy by determining how formal training, self-paced learning, digital guidance, practice, and performance support should work together to meet identified learner and business needs
• Build polished, production-ready learning materials, including presentations, eLearning courses, job aids, infographics, videos, and other instructional assets
• Collaborate with training partners to ensure learning materials are practical, intuitive, and ready for effective delivery
• Manage instructional design projects from intake through implementation, including discovery, design, development, stakeholder review, revisions, quality assurance, and deployment
• Conduct quality assurance and learning reviews to ensure content is accurate, engaging, accessible, and aligned with learning objectives and organizational standards
• Gather and analyze learner feedback, engagement data, assessment results, and performance insights to evaluate learning effectiveness and identify opportunities for continuous improvement
• Maintain and update learning solutions as systems, processes, products, and business needs evolve
• Thoughtfully leverage AI tools to improve the efficiency, scalability, quality of instructional design and content development

Skills

• Bachelor's degree or equivalent combination of education and experience
• 4–7 years of experience designing and developing learning content for adult learners in a corporate or commercial environment
• Demonstrated experience designing learning solutions for adult learners across multiple delivery methods
• Strong written and verbal communication skills, including the ability to work effectively with SMEs and stakeholders at different levels of the organization
• Ability to translate complex, technical, or process-heavy information into clear and engaging learning experiences
• Working knowledge of instructional design principles (e.g., ADDIE, Bloom's, ARCS, SCARF, etc.) as a practical foundation
• Ability to create learning materials that are visually appealing, engaging, and learner friendly
• Openness to using AI tools thoughtfully to improve efficiency and quality in learning design and development
• Highly organized, with the ability to manage work, prioritize tasks, and meet deadlines in a fast-paced environment
• Experience designing system or software training and supporting learners through technology or process change
• Comfortable working independently while also collaborating effectively with a team
• A passion for and commitment to continuous learning and improvement
• Experience with some of the following:
• * Whatfix or other Digital Adoption Platforms (DAP)
• * Articulate 360 (Storyline 360 and Rise)
• * Adobe Creative Suite (Illustrator, InDesign, Photoshop, After Effects, Premiere, etc…)
• * Microsoft Office and SharePoint
• * Techsmith (Camtasia and Snagit)
• * AI tools such as ChatGPT or Microsoft Copilot
• Experience designing content for digital adoption platforms such as Whatfix, Amplitude, Pendo, or similar guided learning technologies preferred
• Familiarity with video or motion elements (e.g., screen recordings, short animations, explainer videos)

Qualifications

Must Haves

• Bachelor's degree or equivalent combination of education and experience
• 4–7 years of experience designing and developing learning content for adult learners in a corporate or commercial environment
• Demonstrated experience designing learning solutions for adult learners across multiple delivery methods
• Strong written and verbal communication skills, including the ability to work effectively with SMEs and stakeholders at different levels of the organization
• Ability to translate complex, technical, or process-heavy information into clear and engaging learning experiences
• Working knowledge of instructional design principles (e.g., ADDIE, Bloom's, ARCS, SCARF, etc.) as a practical foundation
• Ability to create learning materials that are visually appealing, engaging, and learner friendly
• Openness to using AI tools thoughtfully to improve efficiency and quality in learning design and development
• Highly organized, with the ability to manage work, prioritize tasks, and meet deadlines in a fast-paced environment
• Experience designing system or software training and supporting learners through technology or process change
• Comfortable working independently while also collaborating effectively with a team
• A passion for and commitment to continuous learning and improvement
• Experience with some of the following:
• * Whatfix or other Digital Adoption Platforms (DAP)
• * Articulate 360 (Storyline 360 and Rise)
• * Adobe Creative Suite (Illustrator, InDesign, Photoshop, After Effects, Premiere, etc…)
• * Microsoft Office and SharePoint
• * Techsmith (Camtasia and Snagit)
• * AI tools such as ChatGPT or Microsoft Copilot

Nice to Haves

• Experience designing content for digital adoption platforms such as Whatfix, Amplitude, Pendo, or similar guided learning technologies preferred
• Familiarity with video or motion elements (e.g., screen recordings, short animations, explainer videos)

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
• An inclusive workplace where employees are encouraged to bring their entire, unique self to work.