Solutions Engineer I

Summary

Forward Advantage is a leading software and services provider specializing in the healthcare sector. As a Solutions Engineer I, you will serve as a key technical resource for client deployments, specializing in Identity & Access Management solutions and providing technical onboarding and support to ensure customer success.

Responsibilities

• Act at Sales Engineer for Imprivata Product within Forward Advantage Identity & Access Management
• Customer Demonstrations/Presentations
• Under supervisor’s general direction, coordinate system implementation and training as assigned
• Prepare implementation and training schedules, provide schedules to clients in a timely manner, and ensure client site and personnel are prepared in advance for implementation and training process
• Provide on-site and remote system implementation and training in a professional manner, ensuring excellent customer service and customer satisfaction
• Provide on-call user support as assigned
• Communicate effectively with team members to ensure user concerns, systems problems; system improvement suggestions and/or product innovations are addressed with appropriate personnel
• Follow up with clients and team members as appropriate
• Provide assistance to supervisor in training new and existing staff, and ensuring critical information is communicated to current staff as appropriate
• Develop and /or edit technical documentation and user manuals as required, ensuring accuracy and professional appearance (Salesforce/E-Mail/Client Correspondence)
• Provide support to other teams or team members as necessary to ensure productive and positive work environment
• Ensure that timesheets and expense reports are completed in accurate and timely manner
• Ensure all activities support the Forward Advantage mission statement
• Other duties as assigned

Skills

• 2+ years related experience and/or training, Undergraduate Degree in Information Systems, Computer Science, or related field, or equivalent combination of education and experience
• Experience in user support and education, hardware and software installation, and system troubleshooting and documentation
• 2 – 3 years' experience with Omnissa/VMware, Citrix, Entra ID, Active Directory and network environments
• Imprivata SME (Subject Matter Expert)
• Ability to Create a Deploy a MSI Push Package (GPO, SCCM, CASE, PDQ Deploy)
• VDI – Omnissa/VMware View
• Fundamental Knowledge of Omnissa/VMware vSphere, Horizon Suite (Virtual Desktops). Able to Install/Configure/Manage (ICM)
• Ability to ICM Active Directory GPOs, Active Directory ADMs
• Ability to ICM ZERO/Thin Clients with Imprivata & Omnissa/VMware (Including, but not limited to Teradici, WYSE ThinOS, IGEL, HP)
• Understanding of Windows Based Printing in a Virtual Environment
• Citrix – XenApp & XenDesktop
• Basic Knowledge of Citrix XenApp (Published Applications/Desktops) as well as Citrix XenDesktop
• Basic Knowledge of Web Interface/Storefront (PNA Sites)
• Basic Knowledge of Citrix PVS vs MCS
• Fundamental Knowledge of Citrix Online Plugin & Citrix Receiver
• Ability to ICM ZERO/Thin Clients with Imprivata & Citrix (Including, but not limited to WYSE ThinOS & Xenith, IGEL, HP ,nComputing)
• Understanding of Windows Based Printing in a Virtual Environment
• EMR Integration Knowledge
• Fundamental Knowledge of ALL MEDITECH Versions and their Fundamental Clinical Workflow Support
• Fundamental Knowledge of the MEDITECH MSO (ALL MEDITECH Versions)
• Fundamental Knowledge of the Authentication Manager and the interaction with the MEDITECH MSO
• Basic Understanding of MEDITECH Printing (ALL MEDITECH Versions)
• Fundamental Knowledge of Epic and the Integration with Imprivata OneSign
• Basic Understanding of Epic Workflows (Signing Workflows, Roaming with Epic, EPCS)
• Basic Understanding of Epic Printing
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Exceptional time management skills
• Ability to manage competing priorities and demands
• Ability to handle frequent change in a dynamic environment

Qualifications

Must Haves

• 2+ years related experience and/or training, Undergraduate Degree in Information Systems, Computer Science, or related field, or equivalent combination of education and experience
• Experience in user support and education, hardware and software installation, and system troubleshooting and documentation
• 2 – 3 years' experience with Omnissa/VMware, Citrix, Entra ID, Active Directory and network environments
• Imprivata SME (Subject Matter Expert)
• Ability to Create a Deploy a MSI Push Package (GPO, SCCM, CASE, PDQ Deploy)
• VDI – Omnissa/VMware View
• Fundamental Knowledge of Omnissa/VMware vSphere, Horizon Suite (Virtual Desktops). Able to Install/Configure/Manage (ICM)
• Ability to ICM Active Directory GPOs, Active Directory ADMs
• Ability to ICM ZERO/Thin Clients with Imprivata & Omnissa/VMware (Including, but not limited to Teradici, WYSE ThinOS, IGEL, HP)
• Understanding of Windows Based Printing in a Virtual Environment
• Citrix – XenApp & XenDesktop
• Basic Knowledge of Citrix XenApp (Published Applications/Desktops) as well as Citrix XenDesktop
• Basic Knowledge of Web Interface/Storefront (PNA Sites)
• Basic Knowledge of Citrix PVS vs MCS
• Fundamental Knowledge of Citrix Online Plugin & Citrix Receiver
• Ability to ICM ZERO/Thin Clients with Imprivata & Citrix (Including, but not limited to WYSE ThinOS & Xenith, IGEL, HP ,nComputing)
• Understanding of Windows Based Printing in a Virtual Environment
• EMR Integration Knowledge
• Fundamental Knowledge of ALL MEDITECH Versions and their Fundamental Clinical Workflow Support
• Fundamental Knowledge of the MEDITECH MSO (ALL MEDITECH Versions)
• Fundamental Knowledge of the Authentication Manager and the interaction with the MEDITECH MSO
• Basic Understanding of MEDITECH Printing (ALL MEDITECH Versions)
• Fundamental Knowledge of Epic and the Integration with Imprivata OneSign
• Basic Understanding of Epic Workflows (Signing Workflows, Roaming with Epic, EPCS)
• Basic Understanding of Epic Printing
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Exceptional time management skills
• Ability to manage competing priorities and demands
• Ability to handle frequent change in a dynamic environment

Benefits

• 100% remote role
• Competitive benefits
• Supportive, collaborative culture