Client Partner - Mid-Market

Summary

FranklinCovey is a leadership and organizational performance partner that helps organizations improve execution, leaders, teams, and cultures. The Client Partner will manage relationships with mid-market clients, grow existing accounts through upselling and cross-selling, and oversee contract renewals. The role also involves strategic planning, account performance monitoring, cross-functional collaboration, reporting, and resolving client concerns.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned Major Market accounts to foster trust and loyalty
• Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives
• Strategic Planning: Collaborate with clients to understand their business objectives and challenges and develop tailored strategies that align our solutions with their needs
• Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention
• Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables
• Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients
• Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction

Skills

• • Bachelor's or advanced degree in Business Administration, Marketing, or a related field
• • 3+ years of experience in account management, sales, or business development
• • 3+ years of experience in a Major Market environment
• • Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets
• • Strong understanding of Major Market client needs and market trends within relevant industries
• • Excellent communication, negotiation, and interpersonal skills
• • Ability to work independently and collaboratively in a fast-paced environment
• • Proficiency in CRM software and Microsoft Office Suite
• • Strong analytical and problem-solving skills, with a results-oriented mindset

Qualifications

Must Haves

• • Bachelor's or advanced degree in Business Administration, Marketing, or a related field
• • 3+ years of experience in account management, sales, or business development

Nice to Haves

• • 3+ years of experience in a Major Market environment
• • Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets
• • Strong understanding of Major Market client needs and market trends within relevant industries
• • Excellent communication, negotiation, and interpersonal skills
• • Ability to work independently and collaboratively in a fast-paced environment
• • Proficiency in CRM software and Microsoft Office Suite
• • Strong analytical and problem-solving skills, with a results-oriented mindset

Benefits

• Commission compensation as part of a 60/40 base/commission split
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Employee stock purchasing program
• 401(k)
• Paid time off
• Holiday pay
• Remote work anywhere in the contiguous United States