F
Freshworks
Posted 119 days agoVerified live 1d ago
Support Guru (Remote)
Brief overview
Remote
43 H-1B approvalsDept. of Labor
11 green cardsCertified filings
Help desk supportEnglish proficiencyHelp desk softwareDatabasesRemote controlClient-facing skillsCommunication skillsTroubleshootingMulti-taskingCustomer serviceWindows operating systemsMac operating systemsSoftware applicationsCloud servicesMicrosoft SharePointMicrosoft SuiteGoogle Drive
About the company
F
Freshworksfreshteam.com
Freshworks is een bedrijf dat reeds 12 jaren kennis en ervaringen combineert met de specifieke wensen van de eindklant.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.43H-1B approved
100%approval rate
13new H-1B hires
11PERM certified
$184,892median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20236
202418
202517
20262
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20231
20243
20252
20262
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20231
20246
20254
Top sponsored roles
Senior Director “ Revenue EnablementDirector - Corporate StrategySenior Director of Insights and AIDirector of Pricing & PackagingManager Corporate Strategy
Sponsored employees from
IndiaChinaTaiwan
Job description
Summary
FlossTech Solutions LLC is seeking an Entry-Level Remote IT Support Technician who will serve as the first point of contact for employees and customers facing IT issues. The successful candidate will provide excellent customer service and support while being self-directed and disciplined in a remote work environment.
Responsibilities
- Provide first-level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Walk customers through problem-solving process
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure
- Recommend procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products, and services
Skills
- Proven working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software, databases, and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Familiarity with Windows/Mac operating systems and various software applications
- Certifications like A+, Network+, Security+, or ITIL are a plus
- Previous experience in a remote support role
- Knowledge of cloud services like Microsoft SharePoint, Microsoft Suite, Google Drive, Google Workspace
Qualifications
Must Haves
- Proven working experience in providing help desk support
- Proficiency in English
- Working knowledge of help desk software, databases, and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Familiarity with Windows/Mac operating systems and various software applications
Nice to Haves
- Certifications like A+, Network+, Security+, or ITIL are a plus
- Previous experience in a remote support role
- Knowledge of cloud services like Microsoft SharePoint, Microsoft Suite, Google Drive, Google Workspace
