Onsite Supervisor

Summary

Indeed Flex is a tech-first staffing platform that connects businesses with flexible workers through a technology-enabled marketplace. The Onsite Supervisor oversees daily operations at a customer facility, manages customer and Flexer relationships, supports recruiting and onboarding, ensures timekeeping and billing accuracy, and monitors compliance, safety, quality, and performance.

Responsibilities

• Build and maintain good relationships at all levels of the customer’s organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality
• Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures
• Facilitate new hire recruitment, orientations and pre-training with Flexers for proper transition to assignment
• Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy
• Play an integral role in managing all day-to-day operations, liaising between Indeed Flex’s internal stakeholders with frequent opportunities to work directly with our clients and Flexers
• Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT)
• Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms
• Enter and maintain accurate and timely account and Flexer information in the operating system
• Support Indeed Flex Safety requirements and participate in the customer’s safety program, ensuring employees follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed
• Build and maintain an in-depth understanding of our platform and its benefits, and implement employee programs and activities to improve KPI performance, such as absenteeism and turnover
• Communicate regularly on account status to the Indeed Flex leadership team
• Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with the customer and the Indeed Flex team, ensuring quality and continuous improvement
• Perform miscellaneous duties as assigned

Skills

• * Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, Monday.com, RingCentral, etc
• * Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels
• * Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations
• * Working knowledge of Windows and Mac operating systems
• * Working knowledge of Android and Apple OS mobile operating platforms
• * Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally
• * Passionate about technology enablement and delivering exceptional user experiences
• * Curiosity to actively seek out new ways to utilize or improve technologies, systems, and processes internally to benefit the entire team
• * Strong organizational, time management, and prioritization abilities
• * Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients
• Candidates must be available for shifts that could include evenings and weekends to meet business needs
• This position requires minimal travel less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• This position requires the employee to drive

Qualifications

Must Haves

• * Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, Monday.com, RingCentral, etc
• * Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels
• * Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations
• * Working knowledge of Windows and Mac operating systems
• * Working knowledge of Android and Apple OS mobile operating platforms
• * Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally
• * Passionate about technology enablement and delivering exceptional user experiences
• * Curiosity to actively seek out new ways to utilize or improve technologies, systems, and processes internally to benefit the entire team
• * Strong organizational, time management, and prioritization abilities
• * Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients
• Candidates must be available for shifts that could include evenings and weekends to meet business needs
• This position requires minimal travel less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• This position requires the employee to drive

Benefits

• Employee Assistant Program
• 25 days PTO (prorated) + Birthday Off
• 8 Paid Holidays
• Duvet days
• Volunteer days
• This job operates in a client facility environment or remotely.
• All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy.
• Appropriate expense reimbursements