GDR Group, Inc.
Posted 123 days agoVerified live 10h ago
Desktop Support Technician
Brief overview
Fort Collins,CO,USIn-person
1+ yrsMinimum
System reimaging and OS installationWarranty coordination with DellNetwork troubleshootingDHCP/DNS administrationActive Directory troubleshootingVPN and remote access tools supportWindows domain account managementWireless connectivity and hotspot supportGoogle Workspace supportMS Office supportBox supportLogitech video systems supportZoom supportMobile device managementTicketing system usage (Wolken)Hardware asset trackingSoftware and process testing
About the company
GDR Group, Inc.gdrgroup.com
GDR Group is an information technology company providing computer support services, data security, and IT support services.
Job description
Summary
GDR Group, Inc. is seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The role involves providing technical support for hardware and software issues, maintaining user experience, and managing asset inventory.
Responsibilities
- Provide timely support for hardware and software issues for both Windows and Mac environments
- Troubleshoot remotely using VNC and KVM switch
- Reimage systems, install OS and standard software (onsite and remote)
- Coordinate warranty support with Dell and schedule onsite service when needed
- Resolve common technical issues, including:
- Network connectivity
- System crashes/blue screens
- Printing problems
- Virus removal
- Basic administration and troubleshooting of:
- DHCP / DNS
- Active Directory
- VPN and remote access tools
- Windows domain account issues
- Wireless connectivity and hotspots
- Collaborate with the network team on basic troubleshooting tasks
- Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom
- Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures
- Deliver prompt and courteous user support via:
- Wolken ticketing system (incident resolution and device lifecycle tasks)
- Google Chat and Gmail (Outlook familiarity is a plus)
- Zoom Calling and Zoom video conferencing
- Maintain a positive user experience with clear communication and professionalism
- Maintain accurate records of hardware assets
- Ensure timely deployment, collection, and tracking of end-user devices
- Assist with software and process testing and validation
- Create clear, user-friendly technical documentation
- Provide 1:1 or group technical training (remote or in-person)
- Support office signage placement and daily ticket review/assignment tasks
- May require occasional travel to other office locations
Skills
- 1–2+ years in a desktop support or corporate helpdesk environment preferred
- Technically inclined and eager to learn new tools and platforms
- Clear and concise communicator with the ability to explain technical concepts to non-technical users
- Familiar with Windows 10/11; Mac OS experience is a plus
- Skilled in teamwork and conflict resolution in a professional setting
- Self-starter with strong follow-through and attention to process
- Able to work independently while following team procedures and protocols
Qualifications
Must Haves
- 1–2+ years in a desktop support or corporate helpdesk environment preferred
- Technically inclined and eager to learn new tools and platforms
- Clear and concise communicator with the ability to explain technical concepts to non-technical users
- Familiar with Windows 10/11; Mac OS experience is a plus
- Skilled in teamwork and conflict resolution in a professional setting
- Self-starter with strong follow-through and attention to process
- Able to work independently while following team procedures and protocols
Benefits
- Paid holidays, vacation, and sick leave
- 401(k) plan
- Medical, dental, and vision insurance
- Structured onboarding and training
- Modern workspaces and innovative technology
- Supportive, team-oriented culture with strong work-life balance
More jobs like this
E
L
R
