Consumer Sales Inbound Associate - 100% Remote

Summary

Frontdoor, Inc., through American Home Shield, provides home service plans and repair solutions that help homeowners protect and maintain their homes. The Consumer Sales Inbound Associate answers inbound calls, educates consumers about Home Service Plans, and sells, renews, and upgrades products while delivering a positive member experience.

Responsibilities

• Meet or exceed sales goals and objectives based on our key performance indicators (KPI’s)
• Acquire and apply knowledge of company operations in every interaction by utilizing available resources
• Maintain and build relationship while delivering a positive member experience by using our sales model
• Drive inbound calls with the goal of selling, renewing, and upgrading members’ products and services
• Assist and be flexible to support other verticals, including outbound, leads, and business needs based on call volumes
• Retain members by educating and addressing non-sales related inquiries, such as: answering contract questions, updating contract details and providing first call resolution
• Use active listening to build rapport and generate additional growth opportunities
• Provide quality service and adhere to our member comittment
• Detailed documention of all interactions in our member database
• May assume other duties as applied

Skills

• Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving
• Ability to remain competitive, coachable, and productive in a fast-paced sales environment
• Capacity to balance the business and members needs
• Align with our company house rules
• Ability to navigate multiple software applications and enter data during member interactions
• Demonstrate strong and effective verbal and written communication skills
• Reliable, persistant, and self-motivated to make sales
• Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS
• High school diploma or equivalent required
• 1+ years of sales and/or member service experience required
• Proven success in a sales or member service role
• Experience reaching or exceeding sales goals and objectives

Qualifications

Must Haves

• Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving
• Ability to remain competitive, coachable, and productive in a fast-paced sales environment
• Capacity to balance the business and members needs
• Align with our company house rules
• Ability to navigate multiple software applications and enter data during member interactions
• Demonstrate strong and effective verbal and written communication skills
• Reliable, persistant, and self-motivated to make sales
• Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS
• High school diploma or equivalent required
• 1+ years of sales and/or member service experience required

Nice to Haves

• Proven success in a sales or member service role
• Experience reaching or exceeding sales goals and objectives

Benefits

• Job based incentive
• Additional rewards and incentives for eligible roles
• Insurance for medical/pharmacy, dental, vision, life, and disability
• Weight loss and smoking cessation programs
• Matching 401(k)
• Ability to participate in our employee stock purchase plan