Outbound B2C Sales Representative

Summary

Climate Onward connects people with clean energy programs that support renewable energy, reduce carbon emissions, and promote a more sustainable grid. The Outbound B2C Sales Representative makes high-volume outbound calls to residential utility customers, enrolls interested customers in voluntary clean-energy programs, addresses objections, and meets sales and quality performance standards.

Responsibilities

• Make outbound sales calls to residential utility customers using provided call lists and enroll interested customers in voluntary clean-energy programs. You will hear "no" frequently; elite sales reps here use that as fuel to find the "yes."
• Meet or exceed sales performance KPIs with a consistent average of 55+ dials per hour and steady growth in sales conversion rates. Meet or exceed specified call hours, call quality (sales call compliance reviews ≥ 99%), and professionalism performance measures
• Confidently address customer concerns and overcome objections by using our sales response framework–connecting program benefits to customer needs to drive sales
• Maintain a positive, compliant, professional presence throughout every interaction - including challenging calls
• Engage fully in paid training, coaching, and quality reviews. Be ready to discuss your own metrics at every 1:1

Skills

• Professional US-based home office with high-speed internet, smart phone, and pre-existing right-to-work status required (Onward Climate does not provide sponsorship or relocation assistance)
• 40 hours/week
• A minimum of 30 hours will be dedicated to active sales calling during local program hours (9 AM – 7:30 PM PT | 9 AM – 7:00 PM CT/ET)
• You have 1+ years in a quota-driven, persuasion-based role-especially direct-to-consumer phone sales, fundraising, canvassing, or similar high-volume customer outreach
• You know your numbers and can discuss them
• You have natural phone presence, proactively handle objections competently and confidently, and sustain energy, empathy, and call quality from the first call through call attempt #80 and beyond
• You implement feedback between sessions - not weeks later
• You protect your calling hours, track your own performance, and show up ready to improve
• You maintain accurate documentation, easily navigate multiple screens and apps, and are comfortable with Google applications, softphone dialers, and team communication platforms (Slack)
• You're genuinely motivated by environmental impact and can connect program benefits to what customers actually care about
• Outbound B2C phone sales or fundraising experience strongly preferred

Qualifications

Must Haves

• Professional US-based home office with high-speed internet, smart phone, and pre-existing right-to-work status required (Onward Climate does not provide sponsorship or relocation assistance)
• 40 hours/week
• A minimum of 30 hours will be dedicated to active sales calling during local program hours (9 AM – 7:30 PM PT | 9 AM – 7:00 PM CT/ET)
• You have 1+ years in a quota-driven, persuasion-based role-especially direct-to-consumer phone sales, fundraising, canvassing, or similar high-volume customer outreach
• You know your numbers and can discuss them
• You have natural phone presence, proactively handle objections competently and confidently, and sustain energy, empathy, and call quality from the first call through call attempt #80 and beyond
• You implement feedback between sessions - not weeks later
• You protect your calling hours, track your own performance, and show up ready to improve
• You maintain accurate documentation, easily navigate multiple screens and apps, and are comfortable with Google applications, softphone dialers, and team communication platforms (Slack)
• You're genuinely motivated by environmental impact and can connect program benefits to what customers actually care about

Nice to Haves

• Outbound B2C phone sales or fundraising experience strongly preferred

Benefits

• Monthly sales bonus structure with high earning potential
• Profit sharing with employees
• Fully remote work arrangement
• Opportunity to negotiate adjusted hours through consistent performance and reliable communication
• Excellent medical, dental, and vision coverage with most premiums covered by Onward Climate
• Annual HSA contributions of $1,000 for individuals and $4,000 for families
• Up to a 4% 401(k) match
• Monthly internet stipend
• Paid training, coaching, and quality reviews
• Up to 4 weeks paid vacation annually
• Up to 10 days accrued sick time per year
• 11 paid holidays
• 2 wellness days
• 8 hours of paid volunteer time
• Opportunity to earn bonus paid vacation days by reaching sales targets