Revenue Operations Analyst

Summary

FSI is a healthcare technology company providing computerized maintenance management software for hospitals and healthcare maintenance professionals. The Revenue Operations Analyst will align revenue and customer information across internal tools, optimize revenue processes, and support cross-functional sales, marketing, finance, and operations initiatives. The role will also create analytical reports, improve performance, conduct market research, and maintain CRM data quality.

Responsibilities

• Manage and optimize the revenue operations process, from lead generation to customer acquisition to renewal
• Own complex, critical revenue operations systems (CRM) and tools used in cross-functional workflows, including deal closure
• Create and manage reports/dashboards to align data between departments and deliver valuable insights to key stakeholders on a scheduled or as-needed cadence
• Work closely with the sales, marketing, finance, and operations teams to align efforts and ensure a seamless customer experience
• Use data and analytics to measure and improve marketing and sales performance
• Conduct market and customer research to understand the target audience and identify opportunities for growth
• Provide CRM training and support to ensure data cleanliness across tools
• Contribute to the development and continuous improvement of the revenue operations process

Skills

• 2-3 years of experience in revenue operations or a related field (sales or marketing operations, performance marketing, business analytics)
• Tested project management skills, with the ability to prioritize and manage multiple tasks and projects
• Strong analytical and problem-solving skills, with experience using data and analytics to improve business performance
• Familiarity with sales, operations, and marketing tools, such as HubSpot, Smartsheet, and NetSuite
• Excellent communication and collaboration skills, with experience working cross-departmentally
• Knowledge of the sales process and the company's target audience and goals
• Flexibility and adaptability to change
• A desire to learn and grow in the revenue operations field, and a willingness to continuously improve and develop new skills
• Bachelor's degree in business, marketing, or a related field
• Basic SQL experience a plus

Qualifications

Must Haves

• 2-3 years of experience in revenue operations or a related field (sales or marketing operations, performance marketing, business analytics)
• Tested project management skills, with the ability to prioritize and manage multiple tasks and projects
• Strong analytical and problem-solving skills, with experience using data and analytics to improve business performance
• Familiarity with sales, operations, and marketing tools, such as HubSpot, Smartsheet, and NetSuite
• Excellent communication and collaboration skills, with experience working cross-departmentally
• Knowledge of the sales process and the company's target audience and goals
• Flexibility and adaptability to change
• A desire to learn and grow in the revenue operations field, and a willingness to continuously improve and develop new skills
• Bachelor's degree in business, marketing, or a related field

Nice to Haves

• Basic SQL experience a plus

Benefits

• Remote work
• An environment of mutual respect