26-27 School IT Support Specialist (part-time)

Summary

Girls Leadership Academy of Wilmington is seeking a part-time School IT Support Specialist who is passionate about instructional technology and committed to supporting student achievement. The role involves providing technical assistance, troubleshooting hardware and software issues, managing user accounts, and supporting educational technology systems to ensure smooth operations in a school environment.

Responsibilities

• Provide first-level technical support to staff and students for hardware, software, network, and account-related issues
• Troubleshoot and resolve issues with laptops, desktops, tablets, printers, projectors, and interactive whiteboards
• Maintain a help desk ticketing system and ensure timely resolution of requests
• Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology
• Monitor network performance and assist with troubleshooting connectivity issues
• Maintain an accurate inventory of IT assets and manage device check-in/out procedures
• Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms
• Ensure compliance with data privacy and cybersecurity best practices, including password management and endpoint security
• Provide training and assistance to teachers and students on educational technology tools and digital learning platforms
• Support administration of standardized online testing environments (e.g., NWEA MAP, state assessments)
• Collaborate with school leadership and the Director of Technology to plan upgrades, deployments, and long-term IT initiatives
• Recommend improvements to enhance system reliability and efficiency
• Other duties as assigned to ensure successful and effective operations of the office/administration and the school

Skills

• EDUCATION: Associate degree or equivalent experience in Information Technology, Computer Science, or related field
• EXPERIENCE: 2-3 years in an IT role, preferably in an education facility
• Strong troubleshooting skills with Windows, ChromeOS, and macOS devices
• Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP)
• Excellent communication, organization, and customer service skills
• Ability to work independently and collaboratively in a school setting
• Experience with student information systems (SIS) and learning management systems (LMS)
• Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF
• Possession of a valid TB test issued by the local county board of health or recognized medical authority is required for employment
• CompTIA A+, Network+, or similar certifications preferred

Qualifications

Must Haves

• EDUCATION: Associate degree or equivalent experience in Information Technology, Computer Science, or related field
• EXPERIENCE: 2-3 years in an IT role, preferably in an education facility
• Strong troubleshooting skills with Windows, ChromeOS, and macOS devices
• Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP)
• Excellent communication, organization, and customer service skills
• Ability to work independently and collaboratively in a school setting
• Experience with student information systems (SIS) and learning management systems (LMS)
• Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF
• Possession of a valid TB test issued by the local county board of health or recognized medical authority is required for employment

Nice to Haves

• CompTIA A+, Network+, or similar certifications preferred