Virtual Member Experience Coordinator

Summary

Globe Life AO offers remote, work-from-home opportunities focused on client service and professional growth. The Virtual Member Experience Coordinator connects with clients, guides them through benefit programs, supports enrollment, and maintains strong client relationships while managing appointments and compliance requirements.

Responsibilities

• Welcome and onboard new members through the enrollment process
• Provide personalized support while delivering an exceptional client experience
• Present benefit solutions tailored to each client's needs and goals
• Respond promptly to client inquiries with professionalism and empathy
• Build and maintain long-term client relationships
• Organize appointments and manage scheduling efficiently
• Maintain accurate records while ensuring compliance with company policies and state regulations
• Participate in ongoing training and professional development

Skills

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense
• No prior insurance experience is required
• Self-motivated
• Coachable
• Comfortable working independently
• Strong communication, active listening, and interpersonal skills
• Excellent problem-solving abilities
• Ability to learn quickly in a fast-paced environment
• Strong organizational and time-management skills
• Self-motivation with the ability to work independently
• Positive attitude and growth-oriented mindset
• Ability to collaborate effectively within a remote team
• Previous customer service, client relations, hospitality, healthcare, education, recruiting, or sales experience is helpful

Qualifications

Must Haves

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense
• No prior insurance experience is required
• self-motivated
• coachable
• comfortable working independently
• Strong communication, active listening, and interpersonal skills
• Excellent problem-solving abilities
• Ability to learn quickly in a fast-paced environment
• Strong organizational and time-management skills
• Self-motivation with the ability to work independently
• Positive attitude and growth-oriented mindset
• Ability to collaborate effectively within a remote team

Nice to Haves

• Previous customer service, client relations, hospitality, healthcare, education, recruiting, or sales experience is helpful

Benefits

• 100% remote position – work from the comfort of your home
• Weekly pay
• Performance-based bonuses with uncapped earning potential
• Commission-based, performance-driven compensation
• Union representation and support from OPEIU Local 277
• Company-supported life insurance with Accidental Death Benefits (ADB)
• Medical insurance reimbursement
• Virtual workshops, comprehensive onboarding, world-class training, mentorship, and continuous professional development
• Leadership development opportunities
• Industry-leading technology, modern tools, and resources designed for remote success
• Leadership conventions, mentorship programs, conferences, and performance-based promotion opportunities
• Incentive trips and team-building events
• Training, mentorship, licensing guidance, and ongoing professional development
• Work-life flexibility