Account Manager - USA

Summary

GoGlobal provides global HR, payroll, compliance, finance, corporate governance, and Employer of Record services across multiple countries. The Manager, Account Management supports a portfolio of client accounts by strengthening client relationships, coordinating service delivery, identifying growth opportunities, and collaborating with cross-functional teams to ensure client success.

Responsibilities

• Support the management of an assigned portfolio of client accounts
• Develop strong working relationships with client contacts and stakeholders
• Assist in maintaining high levels of client satisfaction, retention, and account stability
• Support account reviews and client meetings to identify potential growth opportunities
• Help coordinate Quarterly Business Reviews (QBRs) and prepare relevant account insights and reporting
• Provide guidance to clients regarding GoGlobal services, onboarding processes, and operational procedures
• Escalate complex commercial, compliance, or operational issues to senior stakeholders when required
• Coordinate onboarding activities and support smooth implementation of services across HR, Payroll, Finance, Corporate Governance, and Employer of Record solutions
• Serve as a day-to-day point of contact for client communications, responding to inquiries and coordinating issue resolution
• Maintain an understanding of each client's business structure, services in scope, countries covered, and operational requirements
• Ensure clients have clear visibility of service timelines, deliverables, and responsibilities
• Monitor service delivery performance and follow up on outstanding actions with internal teams
• Assist with contract renewals, pricing discussions, and scope amendments under the guidance of senior team members
• Support invoice reviews to ensure billing accuracy and identify potential out-of-scope service charges
• Flag potential scope creep, commercial risks, or delivery challenges to management
• Partner with Sales and Account Management teams to support renewal and growth initiatives
• Assist in gathering information and preparing proposals for client expansion opportunities
• Participate in prospect and client meetings to understand business needs and scope requirements
• Support cross-sell and upsell opportunities across Entity Solutions, HR Solutions, and Employer of Record services
• Contribute to basic pricing reviews and commercial documentation as required
• Represent GoGlobal professionally during client-facing interactions and events
• Maintain accurate client records within CRM and internal systems
• Ensure client information, onboarding status, renewal dates, and account activities are properly documented
• Support the preparation and maintenance of contracts, Statements of Work (SOWs), and related documentation
• Track key account metrics and client health indicators, highlighting potential risks or concerns
• Coordinate with cross-functional teams to ensure timely and effective service delivery
• Support resolution of client issues while maintaining service quality standards
• Adhere to internal policies, compliance requirements, and operational procedures
• Escalate regulatory, compliance, or service risks appropriately
• Work closely with Sales, Operations, Legal, Compliance, HR, Payroll, and Finance teams to support client success
• Participate in training programs and professional development activities
• Contribute to process improvement initiatives that enhance client experience and operational efficiency
• Support internal projects and initiatives related to service delivery improvements
• Coordinate with regional and global teams to ensure consistent service delivery across multiple jurisdictions
• Demonstrate sound judgment regarding issue escalation and stakeholder involvement

Skills

• Bachelor's degree in Business, Finance, Human Resources, International Business, or a related field
• 3-5 years of experience in Account Management, Client Services, Customer Success, Payroll, HR Services, Professional Services, or Business Process Outsourcing (BPO)
• Experience managing client relationships in a professional services environment
• Strong communication, organizational, and stakeholder management skills
• Ability to manage multiple accounts and priorities simultaneously
• Proficiency with CRM systems and Microsoft Office applications
• Experience supporting international clients or global service delivery models
• Knowledge of HR, Payroll, Corporate Governance, Global Mobility, Employer of Record (EOR), or Entity Management services
• Exposure to contract administration, renewals, or commercial account management
• Experience working in a fast-paced, multi-country environment

Qualifications

Must Haves

• Bachelor's degree in Business, Finance, Human Resources, International Business, or a related field
• 3-5 years of experience in Account Management, Client Services, Customer Success, Payroll, HR Services, Professional Services, or Business Process Outsourcing (BPO)
• Experience managing client relationships in a professional services environment
• Strong communication, organizational, and stakeholder management skills
• Ability to manage multiple accounts and priorities simultaneously
• Proficiency with CRM systems and Microsoft Office applications

Nice to Haves

• Experience supporting international clients or global service delivery models
• Knowledge of HR, Payroll, Corporate Governance, Global Mobility, Employer of Record (EOR), or Entity Management services
• Exposure to contract administration, renewals, or commercial account management
• Experience working in a fast-paced, multi-country environment

Benefits

• Opportunity for all employees to become a partner and share in the profits.
• Career opportunities across the world, including international locations.
• Fully remote work and hybrid options in some countries.
• Participation in training programs and professional development activities.