Account Manager

Summary

Gravity Global is a global marketing consultancy specializing in brands operating in complex markets. The Account Manager will lead client relationships, integrated marketing campaign execution, and cross-functional account teams while ensuring high-quality delivery, client satisfaction, and account growth.

Responsibilities

• Act as the primary contact for key accounts, ensuring effective communication and understanding of their needs
• Build deep relationships with clients by delivering proactive communication, thoughtful recommendations, and consistent value
• Demonstrate exceptional communication skills, fostering collaboration between internal and external local or global teams
• Facilitate clear and concise communication channels, ensuring seamless information flow across teams
• Assess account needs and delegate tasks appropriately across the account team, ensuring APMs are supported, empowered, and contributing effectively
• Use sound judgment to balance strategic ownership with efficient execution across deliverables
• Work closely with project managers to help create and manage timelines that meet client goals
• Lead the development and execution of integrated marketing campaigns by partnering with media, creative, and digital teams
• Ensure strategies are aligned with client goals and the work is delivered with excellence from briefing through to production
• Proactively identify opportunities to expand services, deepen partnerships, and drive account growth
• Prepare initial drafts of estimates and proposals, emphasising transparency in project scope, costs, and expectations
• Collaborate with team members to refine proposals and align them with client needs
• Serve as the meticulous proofer and final reviewer for all materials, upholding the highest standards of precision and quality
• Ensure all client interactions and project deliverables meet the agency's exacting standards
• Exhibit creative and solution-oriented problem-solving skills, addressing challenges and proposing innovative solutions
• Anticipate roadblocks and apply a solution-oriented mindset to keep projects on track
• Navigate a fast-paced environment with agility, ensuring projects stay on course and objectives are met

Skills

• 3–5 years of agency experience managing integrated campaigns across digital, creative, and media
• Strong client-facing and strategic skills, with the ability to translate client needs into clear marketing plans
• Proven success managing scopes, budgets, timelines, and internal teams in a fast-paced environment
• Excellent communication and presentation abilities, with experience engaging senior stakeholders
• Familiarity with project tools like Monday.com, Asana, or Airtable; bonus for HubSpot and content platforms
• Able to delegate effectively, lead cross-functional collaboration, and maintain high attention to detail
• Self-motivated, adaptable, and committed to delivering high-quality work and contributing to team growth

Qualifications

Must Haves

• 3–5 years of agency experience managing integrated campaigns across digital, creative, and media
• Strong client-facing and strategic skills, with the ability to translate client needs into clear marketing plans
• Proven success managing scopes, budgets, timelines, and internal teams in a fast-paced environment
• Excellent communication and presentation abilities, with experience engaging senior stakeholders
• Familiarity with project tools like Monday.com, Asana, or Airtable; bonus for HubSpot and content platforms
• Able to delegate effectively, lead cross-functional collaboration, and maintain high attention to detail
• Self-motivated, adaptable, and committed to delivering high-quality work and contributing to team growth

Benefits

• Hybrid work arrangement
• Regular feedback and coaching through the Continuous Performance Management (CPM) process
• Ongoing training and learning programmes
• Flexible working arrangements
• Plentiful paid time off
• Social and team-building events
• Length-of-service and life-milestone recognition
• Gravity Gratitude “kudos” recognition programme
• Family-friendly policies such as parental leave
• Access to wellbeing resources
• Employee resource groups focused on wellbeing, sustainability, and culture