Account Manager - PR

Summary

Grainger is a broad-line distributor of maintenance, repair, and operating products and value-added solutions. The Account Manager drives profitable sales growth within an assigned customer portfolio through consultative selling, develops long-term customer relationships, identifies growth opportunities, and owns account strategy and performance.

Responsibilities

• Develop and expand relationships across all levels within assigned accounts, effectively selling Grainger’s products, services, and value-added solutions
• Maintain a disciplined call plan, dedicating approximately 80% of time in the field and 20% to administrative activities
• Owns and consistently delivers against sales, margin, and growth targets for assigned accounts
• Drive profitable growth by identifying account potential, prioritizing opportunities, and developing and executing structured account plans using tools such as Reports and Strategic Selling Plans
• Manage and track pipeline, activities, and performance using CRM and other sales enablement tools
• Identify, engage, and leverage internal and external resources (e.g., specialists, suppliers) to maximize opportunities, remove barriers, and ensure customer satisfaction
• Expand adoption of Grainger value-added solutions (e.g., eCommerce, inventory management programs) to increase customer stickiness and share of wallet
• Maintain full ownership of the customer relationship, including issue resolution, escalation, and overall account health
• Identify, engage, and leverage internal and external resources (e.g., specialists, suppliers) to maximize opportunities, remove barriers, and ensure customer satisfaction
• Expand adoption of Grainger value-added solutions (e.g., eCommerce, inventory management programs) to increase customer stickiness and share of wallet
• Maintain full ownership of the customer relationship, including issue resolution, escalation, and overall account health

Skills

• Bachelor's Degree • Bachelor's degree preferred or equivalent professional experience
• 3+ years • 3–5 years of successful B2B sales experience (MRO, industrial, safety, or distribution preferred)
• • Proficiency in Microsoft Office and CRM/sales management tools
• • Fluent bilingual communication skills (English and Spanish), both verbal and written
• • Proven ability to work independently with high energy, accountability, and results orientation
• • Strong consultative selling, negotiation, presentation, relationship management and influencing skills across multiple customer stakeholders
• • Ability to articulate value proposition, total cost of ownership (TCO) and business impact to customers
• • Ability to build relationships at all organizational levels and negotiate contracts as needed, with leadership support
• • Self-motivated with strong organizational, time management, and problem-solving skills
• • Strong business acumen with the ability to adapt, learn quickly, and respond effectively to changing business needs
• • Possess the technological capabilities and understanding to communicate in today's business environment
• • Valid Puerto Rico driver's license, reliable transportation and insurance required. Upon Hire required
• Role requires approximately 80% field-based work and 20% administrative responsibilities, supporting operations across the northern territory of Puerto Rico

Qualifications

Must Haves

• Bachelor's Degree • Bachelor's degree preferred or equivalent professional experience
• 3+ years • 3–5 years of successful B2B sales experience (MRO, industrial, safety, or distribution preferred)
• • Proficiency in Microsoft Office and CRM/sales management tools
• • Fluent bilingual communication skills (English and Spanish), both verbal and written
• • Proven ability to work independently with high energy, accountability, and results orientation
• • Strong consultative selling, negotiation, presentation, relationship management and influencing skills across multiple customer stakeholders
• • Ability to articulate value proposition, total cost of ownership (TCO) and business impact to customers
• • Ability to build relationships at all organizational levels and negotiate contracts as needed, with leadership support
• • Self-motivated with strong organizational, time management, and problem-solving skills
• • Strong business acumen with the ability to adapt, learn quickly, and respond effectively to changing business needs
• • Possess the technological capabilities and understanding to communicate in today's business environment
• • Valid Puerto Rico driver's license, reliable transportation and insurance required. Upon Hire required
• Role requires approximately 80% field-based work and 20% administrative responsibilities, supporting operations across the northern territory of Puerto Rico

Benefits

• Hybrid work arrangement.
• This role is eligible for an incentive target of up to $14,000.00, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.
• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment.
• 6 free sessions each year with a licensed therapist to support emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date).
• 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
• Employee discounts.
• Tuition reimbursement.
• Student loan refinancing.
• Free access to financial counseling, education, and tools.
• Maternity support programs.
• Nursing benefits.
• Up to 14 weeks paid leave for birth parents.
• Up to 4 weeks paid leave for non-birth parents.