Healthcare Advocate

Summary

Granted is a seed-stage company focused on simplifying the U.S. healthcare system through advocacy and technology. As a Healthcare Advocate, you will manage complex medical billing and insurance cases, ensuring users receive the support they need while collaborating with a dedicated team to improve processes and outcomes.

Responsibilities

• Resolve complex user cases end-to-end, from AI handoff through final outcome
• Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps
• Investigate and triage issues across benefits, eligibility, claims, prior authorization, billing codes, and payment responsibility
• Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation
• Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language
• Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next
• Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly
• Improve how we operate by collaborating with other Healthcare Advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale
• Partner with Product and Engineering to turn real case patterns into product improvements and better automation

Skills

• 2+ years of recent (within the last 2–3 years) experience in patient advocacy, medical billing, health insurance, provider revenue cycle, or claims resolution
• Comfortable reading and interpreting Explanation of Benefits (EOBs) and resolving complex billing and insurance issues
• Experience working directly with provider offices and health insurers
• Strong understanding of deductibles, copays, coinsurance, prior authorization, appeals, and payment responsibility
• Excellent written communication skills. Much of your communication with users happens through chat rather than phone
• Comfortable working through ambiguity and determining the next best step independently
• Experience reviewing CPT, HCPCS, ICD-10, or modifier usage (you won't be coding, but coding knowledge helps identify billing errors)
• You've worked at an early-stage startup or enjoy building new processes

Qualifications

Must Haves

• 2+ years of recent (within the last 2–3 years) experience in patient advocacy, medical billing, health insurance, provider revenue cycle, or claims resolution
• Comfortable reading and interpreting Explanation of Benefits (EOBs) and resolving complex billing and insurance issues
• Experience working directly with provider offices and health insurers
• Strong understanding of deductibles, copays, coinsurance, prior authorization, appeals, and payment responsibility
• Excellent written communication skills. Much of your communication with users happens through chat rather than phone
• Comfortable working through ambiguity and determining the next best step independently

Nice to Haves

• Experience reviewing CPT, HCPCS, ICD-10, or modifier usage (you won't be coding, but coding knowledge helps identify billing errors)
• You've worked at an early-stage startup or enjoy building new processes