Healthcare Member Advocate

Summary

Senture, LLC is a customer service and support company. The Healthcare Member Advocate handles inbound and outbound calls, assists healthcare members with billing, benefits, claims, and related needs, and resolves inquiries using web-based systems while delivering a positive member experience.

Responsibilities

• Answer customer inquiries with professional courtesy, providing exceptional customer service to each customer, based on client specific instruction
• Document each customers inquiry information into a database
• Verify customers information, making corrections and updates as needed
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
• Follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Shift and Schedule adherence

Skills

• High School Diploma or GED
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Enclosed and secure work area with zero distractions
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload
• Prior call center or customer service experience highly desired

Qualifications

Must Haves

• High School Diploma or GED
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Enclosed and secure work area with zero distractions
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload

Nice to Haves

• Prior call center or customer service experience highly desired

Benefits

• 7 weeks of paid, mandatory training
• All equipment provided
• Work from home
• Competitive benefits
• PTO
• Growth and development opportunities