Technology Integration & Support Engineer

Summary

Guardian Dentistry Partners is a dental partnership network that provides technology, resources, and operational support to dental practices. The Technology Integration & Support Engineer will support technology operations across the practice network, leading practice transitions, managing MSPs, administering Microsoft 365 and related systems, supporting integrations, and coordinating practice-level technology needs.

Responsibilities

• Lead technology onboarding and PMS conversions during practice transitions
• Partner with and manage external MSPs, including coordinating service requests, dispatches, escalations, and resolutions
• Support core platforms including Denticon, Microsoft 365, Teams, SharePoint, EDR, and RMM
• Manage employee onboarding/offboarding, access, equipment, and technology setup
• Administer Microsoft Intune, Entra ID, Conditional Access, IAM, endpoint compliance, and device lifecycle management
• Manage domains, DNS, technology orders, and internal IT tickets through Freshdesk
• Support SharePoint, Teams, Power Platform, Power Automate, and SSO integrations
• Partner with technology vendors and third-party dental platforms such as Jarvis and Dental Intelligence
• Maintain security best practices related to MFA, endpoint protection, access control, and HIPAA compliance
• Collaborate with Operations, Finance, Clinical, and Revenue Cycle teams to ensure technology supports business needs

Skills

• 3+ years of experience working with an MSP and/or dental practice technology
• Hands-on experience with PMS conversions
• Experience with one or more dental PMS platforms such as Denticon, Dentrix, Open Dental, or Eaglesoft
• 3+ years of experience with Microsoft 365, Azure/Entra ID, and identity/access management
• Hands-on experience with Microsoft Intune, Conditional Access, and endpoint management
• Strong organizational, project coordination, and problem-solving skills
• Ability to work independently while collaborating across a remote organization
• Must reside in the United States
• A strong ownership mindset and willingness to jump in and solve problems
• Excellent communication and follow-through
• The ability to manage multiple projects, vendors, and practice needs simultaneously
• Curiosity and a willingness to learn new technology and systems
• A customer-focused approach to supporting dental practices and internal teams
• Dental or DSO experience
• Experience managing MSP/vendor relationships
• Experience with SharePoint Online, Teams, Power Platform, Power Automate, or SSO
• Experience training end users on PMS or technology systems
• Bachelor's degree in IT, Computer Science, or related field

Qualifications

Must Haves

• 3+ years of experience working with an MSP and/or dental practice technology
• Hands-on experience with PMS conversions
• Experience with one or more dental PMS platforms such as Denticon, Dentrix, Open Dental, or Eaglesoft
• 3+ years of experience with Microsoft 365, Azure/Entra ID, and identity/access management
• Hands-on experience with Microsoft Intune, Conditional Access, and endpoint management
• Strong organizational, project coordination, and problem-solving skills
• Ability to work independently while collaborating across a remote organization
• Must reside in the United States
• A strong ownership mindset and willingness to jump in and solve problems
• Excellent communication and follow-through
• The ability to manage multiple projects, vendors, and practice needs simultaneously
• Curiosity and a willingness to learn new technology and systems
• A customer-focused approach to supporting dental practices and internal teams

Nice to Haves

• Dental or DSO experience
• Experience managing MSP/vendor relationships
• Experience with SharePoint Online, Teams, Power Platform, Power Automate, or SSO
• Experience training end users on PMS or technology systems
• Bachelor's degree in IT, Computer Science, or related field

Benefits

• Performance-based bonus opportunity
• 1-year contract position with benefits
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Generous PTO + paid holidays
• Remote role with flexibility and autonomy
• Opportunity to work with a rapidly growing Dental Partnership Network
• Exposure to enterprise-level technology integrations and large-scale projects