Summary
Videojet is a global provider of product identification technologies, including in-line printing, coding, marking products, consumables, and software solutions. The Field Service Engineer provides on-site customer service and support by installing, maintaining, diagnosing, and troubleshooting equipment, while developing customer relationships and promoting service agreements and newer technologies.
Responsibilities
- Travel 100% within a 2-hour radius from Chicago, IL. There will be limited overnight travel. (initial training requires consecutive weeks in Wood Dale, including weekends)
- Provide ongoing care and support for our customer's equipment
- Install our products and solutions at customer locations
- Diagnose and resolve challenges and problems
- Become a trusted advisor and partner for our customers, to develop excellent relationships
- Extend our Videojet footprint in the market by promoting our service agreements and newer technology
Skills
- Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
- 2 years of technical experience repairing, troubleshooting, and diagnosing different kinds of equipment
- Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
- Valid driver's license and clean driving record required
- Ability to lift 50lbs or more
Qualifications
Must Haves
- Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
- 2 years of technical experience repairing, troubleshooting, and diagnosing different kinds of equipment
- Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
- Valid driver's license and clean driving record required
- Ability to lift 50lbs or more
Benefits
- Company Vehicle
- Company phone
- Medical, dental, vision and 401k with match start on day 1, no waiting period
- Training and development opportunities
- Attractive employee referral program
- Paid Parental Leave
- Employee Assistance Program (legal, financial, and counseling resources)
- Unlimited bonus opportunities
- Fully remote work arrangement
- Overnight stays supported with company-approved accommodations
- Paid time off