Field Service Engineer-Hartwell, GA

Summary

Videojet is a product identification technology company providing in-line printing, coding, marking products, consumables, and software solutions. The Field Service Engineer conducts service, repair, installation, electrical and mechanical testing, and troubleshooting for customer equipment and IT solutions. The role also provides ongoing customer support, manages escalated technical issues, and promotes service agreements and newer technologies.

Responsibilities

• Reporting to the **Field Service Manager** the **Field Service Engineer** is responsible for conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory
• Provide ongoing care and support for our customer's equipment
• Install our products and solutions at customer locations
• Diagnose and resolve challenges and problems
• Become a trusted advisor and partner for our customers, to develop excellent relationships
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology
• Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
• Partner with customers to assess their needs, manage their expectations, and drive results
• Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
• Collaborate with teammates, managers and customers
• Possess basic computer and technical proficiency, including email, software, mobile apps, and Microsoft Word

Skills

• * Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
• * Partner with customers to assess their needs, manage their expectations, and drive results
• * Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
• * Collaborate with teammates, managers and customers
• * Possess basic computer and technical proficiency, including email, software, mobile apps, and Microsoft Word
• * 2 years of technical experience
• * Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
• * Ability to perform and/or tolerate all physical requirements of the job with or without
• * Use of hand tools and manual dexterity
• * Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
• * Compliance with PPE, safety and registration requirements of customers
• * Lifting and carrying up to 50 lbs
• * Twisting, bending, pushing, pulling, climbing, walking and kneeling
• * Standing and/or sitting for extended periods of time
• *Exposure to a wide variety of manufacturing environments, including but not limited to: food, food processing, animal processing, heat, humidity, cold, noise, and dust.*

Qualifications

Must Haves

• * Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
• * Partner with customers to assess their needs, manage their expectations, and drive results
• * Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
• * Collaborate with teammates, managers and customers
• * Possess basic computer and technical proficiency, including email, software, mobile apps, and Microsoft Word
• * 2 years of technical experience
• * Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
• * Ability to perform and/or tolerate all physical requirements of the job with or without
• * Use of hand tools and manual dexterity
• * Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
• * Compliance with PPE, safety and registration requirements of customers
• * Lifting and carrying up to 50 lbs
• * Twisting, bending, pushing, pulling, climbing, walking and kneeling
• * Standing and/or sitting for extended periods of time
• *Exposure to a wide variety of manufacturing environments, including but not limited to: food, food processing, animal processing, heat, humidity, cold, noise, and dust.*

Benefits

• Eligible for benefits (medical, dental, vision & more) on day 1, no waiting period!
• Training and development opportunities
• 401K savings plan + company match
• Tuition reimbursement from Day 1
• Attractive employee referral program
• Paid Parental Leave
• Wellbeing Program, with rewards
• Employee Assistance Program (legal, financial, and counseling resources)
• Incentive Pay
• Paid time off
• Medical/dental/vision insurance
• 401(k)