Analyst, Enterprise Business Systems - Remote

Summary

Harbor Freight Tools is a national tool retailer seeking an Enterprise Business Systems Analyst to support enterprise process improvement initiatives. The role provides day-to-day support for business systems, reporting, automation, and AI-enabled capabilities through documentation, user support, testing, training, analysis, and implementation activities.

Responsibilities

• Build, maintain, and enhance reports, dashboards, and data views to support operational visibility, portfolio tracking, and leadership decision-making
• Monitor data quality, system usage, and reporting accuracy; identify issues, trends, and improvement opportunities for escalation
• Support portfolio and system health analysis across large user populations, including adoption, utilization, and performance insights
• Assist with system configuration updates, template maintenance, and content lifecycle management under manager direction
• Support testing, validation, implementation, release readiness, and documentation for system changes, enhancements, automations, and platform updates
• Maintain and update SOPs, training materials, knowledge bases, system documentation, and reusable support resources
• Support user training, onboarding, office hours, troubleshooting, and adoption activities for business systems and platform enhancements
• Partner with Process & Operations to support reporting, analysis, and system enablement needs tied to process execution
• Assist with documenting business requirements, user requests, workflows, and process information to support system enhancements and platform improvements
• Provide frontline system support, including user questions, troubleshooting, issue triage, and escalation coordination
• Track support requests, enhancement requests, issues, action items, and follow-up activities to help ensure timely resolution and communication
• Identify opportunities to reduce manual work through reporting improvements, automation support, or standardization
• Support AI, automation, pilot, sandbox testing, and proof-of-concept activities through testing, documentation, training, validation, and user feedback
• Contribute to continuous improvement initiatives across systems and workflows by supporting analysis, documentation, communication, and rollout activities

Skills

• 2+ years of experience in Workfront administration, Business Systems, Digital Transformation, Process Automation, AI Enablement, Product Lifecycle Management administration, or related fields
• Strong analytical, troubleshooting, documentation, and follow-up skills with excellent attention to detail; ability to manage multiple assignments, support requests, priorities, meetings, and action items
• Ability to gather information, document business and system requirements, workflows, user stories, process maps, use cases, and support documentation
• Experience creating user guides, training materials, knowledge articles, SOPs, meeting materials, and other documentation that supports system adoption and effective system use
• Strong written and verbal communication skills with the ability to clearly explain reports, system functionality, issues, and changes to both technical and non-technical audiences
• Strong working knowledge of enterprise platforms and business tools, including Adobe Workfront, Fusion, PLM platforms, Databricks, Tableau, SharePoint, and Microsoft 365 applications
• Experience using project management and work management platforms (e.g., Workfront, Microsoft Project, Smartsheet, Jira, or similar tools) to support workflows, reporting, task management, testing, and execution activities
• Experience using AI-enabled tools (e.g., Copilot, ChatGPT, Claude, AI agents, prompt libraries, or similar tools) to support research, testing, documentation, reporting, automation, and productivity
• Experience building, maintaining, and supporting reports, dashboards, analytics, and data views, including data validation, testing, and reporting activities that improve operational visibility and decision-making
• Ability to support user questions, troubleshooting, office hours, training, issue triage, escalation coordination, and platform adoption activities
• Ability to monitor system usage, data quality, reporting accuracy, platform adoption, and improvement opportunities while escalating issues as appropriate
• Collaborative and adaptable, with the ability to work effectively across Process Improvement, Operations, Project Management, Business Systems, and IT teams in a fast-paced environment with changing priorities
• Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others
• Stand, walk, sit for extended periods of time
• Speak and listen to others in person and over the phone and video conferencing
• Use keyboard and read from computer screen and reports
• The ability to lift up to 15 lbs
• Bachelors' Degree preferred

Qualifications

Must Haves

• 2+ years of experience in Workfront administration, Business Systems, Digital Transformation, Process Automation, AI Enablement, Product Lifecycle Management administration, or related fields
• Strong analytical, troubleshooting, documentation, and follow-up skills with excellent attention to detail; ability to manage multiple assignments, support requests, priorities, meetings, and action items
• Ability to gather information, document business and system requirements, workflows, user stories, process maps, use cases, and support documentation
• Experience creating user guides, training materials, knowledge articles, SOPs, meeting materials, and other documentation that supports system adoption and effective system use
• Strong written and verbal communication skills with the ability to clearly explain reports, system functionality, issues, and changes to both technical and non-technical audiences
• Strong working knowledge of enterprise platforms and business tools, including Adobe Workfront, Fusion, PLM platforms, Databricks, Tableau, SharePoint, and Microsoft 365 applications
• Experience using project management and work management platforms (e.g., Workfront, Microsoft Project, Smartsheet, Jira, or similar tools) to support workflows, reporting, task management, testing, and execution activities
• Experience using AI-enabled tools (e.g., Copilot, ChatGPT, Claude, AI agents, prompt libraries, or similar tools) to support research, testing, documentation, reporting, automation, and productivity
• Experience building, maintaining, and supporting reports, dashboards, analytics, and data views, including data validation, testing, and reporting activities that improve operational visibility and decision-making
• Ability to support user questions, troubleshooting, office hours, training, issue triage, escalation coordination, and platform adoption activities
• Ability to monitor system usage, data quality, reporting accuracy, platform adoption, and improvement opportunities while escalating issues as appropriate
• Collaborative and adaptable, with the ability to work effectively across Process Improvement, Operations, Project Management, Business Systems, and IT teams in a fast-paced environment with changing priorities
• Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others
• Stand, walk, sit for extended periods of time
• Speak and listen to others in person and over the phone and video conferencing
• Use keyboard and read from computer screen and reports
• The ability to lift up to 15 lbs

Nice to Haves

• Bachelors' Degree preferred

Benefits

• Annual discretionary bonus
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Eligible Associates are able to enroll in the company’s 401k plan
• Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays)
• Paid sick time up to 80 hours per year unless otherwise required by law
• Remote work arrangement