ERP Data Analyst/Auditor

Summary

Benefit Harbor is a leading provider of benefits administration technology and compliance solutions, trusted by employers across the United States for over 25 years. The ERP Data Analyst/Auditor role involves assisting the ERP Operations Team with product mapping, audits, troubleshooting, and improving processes while ensuring effective communication with clients and internal teams.

Responsibilities

• Perform mapping and product build/creation requested for ERP clients
• Perform basic audits, document results and deliver back to the Operations Team. (This includes Copy Case, Employer, and Plan Definition)
• Navigate through Sys Admin in Cases, Groups, and Cases providing accurate client related information and updates
• Copy and update reports as needed for clients and the Operations Team
• Assist with setup of new Divisions, Regions and/or Locations, Copy Eligibility, and Update Employer Admins
• Analyze client escalations; research and trouble shoot from initial contact, sourcing internal partners as needed and maintaining ownership through resolution
• Work with Developers to test and solve any client issues that arise
• Continuously look for process improvements for clients and the organization such as automation and functionality enhancements
• Meet expected timelines and assigned due dates for tasks and updates
• Assist EDI Analyst with any tasks that may arise with data transfers, products, reports and case builds
• Build strong relationships with BH employees (Operations Team and Developers)
• Perform other duties and responsibilities as assigned

Skills

• General Knowledge, Experience, Technical, and Problem-Solving Skills
• Strong knowledge of Microsoft Office
• Must have Intermediate Excel, Access
• Must have health and benefits knowledge
• Strong analytical skill-set and ability to use data to define and resolve issues
• Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
• Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Demonstrate ability to provide superior Customer Service
• Must possess strong follow up and follow through skills with sense of urgency and attention
• Experience in working collaboratively with teams
• Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
• Must possess integrity, reliability and responsibility with strong organizational skills
• Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills
• Bachelor's degree or related experience in business, preferably in case or product implementation
• 2+ years demonstrated experience with complex projects in the benefits industry (preferably health & benefits), or other related experience
• Database function knowledge preferred, but not required

Qualifications

Must Haves

• General Knowledge, Experience, Technical, and Problem-Solving Skills
• Strong knowledge of Microsoft Office
• Must have Intermediate Excel, Access
• Must have health and benefits knowledge
• Strong analytical skill-set and ability to use data to define and resolve issues
• Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
• Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Demonstrate ability to provide superior Customer Service
• Must possess strong follow up and follow through skills with sense of urgency and attention
• Experience in working collaboratively with teams
• Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
• Must possess integrity, reliability and responsibility with strong organizational skills
• Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills
• Bachelor's degree or related experience in business, preferably in case or product implementation
• 2+ years demonstrated experience with complex projects in the benefits industry (preferably health & benefits), or other related experience

Nice to Haves

• Database function knowledge preferred, but not required