Equipment Coordinator

Summary

Henry Schein is seeking an Equipment Coordinator to support its medical equipment order operations. The role processes specialized equipment orders, coordinates procurement and delivery, manages order inquiries and back orders, and resolves issues with internal departments and suppliers.

Responsibilities

• Are responsible for processing Medical Equipment Orders from the Sales Consultants. A Purchase Agreement is received from the Sales Rep with all required information to process the order
• The Equipment Coordinator must analyze and determine method of procurement using available inventory in an equipment warehouse or to create a supplier purchase order to complete the order for shipment
• Review account credit status to confirm the order may be entered and approved by the credit department
• Procures product to complete the customer’s orders by processing purchase orders with vendors, ordering from or distribution centers and reserving inventory in equipment centers
• Prioritizing and meeting delivery request by communicating with sales suppliers and equipment warehouses for delivery of equipment orders
• Handle post order delivery request including replacement orders, credits and rebill of invoices
• Reviews product to validate items can be placed with the equipment team and to confirm customer is licensed to accept product on equipment orders
• Receives a high volume of requests from Fields Sales Consultants via ACD system, e-mail or fax requesting specific equipment products and to check order status
• Reviews all equipment back orders utilizing appropriate reports (open PO’s and open Order report)
• Efficiently solve problems related to equipment orders and commutates with our Credit Department, Accounts Payable and Commission teams
• Handles item inquiries, including questions, concerns and searches of products and order status

Skills

• Good telephone etiquette
• Ability to learn applicable computer systems
• Purchasing and parts ordering
• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization
• Typically 2 or more years of related experience
• Typically High School education, vocational training and/or on-the-job training

Qualifications

Must Haves

• Good telephone etiquette
• Ability to learn applicable computer systems
• Purchasing and parts ordering
• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization
• Typically 2 or more years of related experience

Nice to Haves

• Typically High School education, vocational training and/or on-the-job training

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• PTO
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities