Universal Sales Representative

Summary

Henry Schein One is a global leader in dental practice management technology focused on innovation and improving patient care. The Universal Sales Representative will manage inbound and outbound consumer calls, recommend suitable Dental Savings Plans, achieve sales targets, process enrollments, document interactions, and support compliance and customer service standards.

Responsibilities

• Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family
• Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs
• Build strong connections with consumers, earning trust through professional, clear, and friendly communication
• Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms
• Enroll consumers via inbound and outbound calls generated by company marketing efforts
• Follow a proven sales and compliance call flow to ensure quality and consistency
• Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information
• Accurately document all interactions in line with standard operating procedures
• Participate in ongoing training and coaching to sharpen your skills and boost performance
• Adhere to all company policies, scripts, and designated processes

Skills

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• May hold one or more industry certifications; professional certification may be required to advance
• Experienced in Microsoft Excel,  and Microsoft Word
• Experience/expertise in software revenue recognition and ASC 606 standards
• Knowledge of HFM and Great Plains or comparable financial systems
• Knowledge of Outlooksoft or comparable consolidation/reporting tools
• Proficiency and ability to learn in various related computer software applications
• Knowledge of US GAAP
• Strong ability to understand and communicate financial concepts
• Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family
• Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs
• Build strong connections with consumers, earning trust through professional, clear, and friendly communication
• Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms
• Enroll consumers via inbound and outbound calls generated by company marketing efforts
• Follow a proven sales and compliance call flow to ensure quality and consistency
• Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information
• Accurately document all interactions in line with standard operating procedures
• Participate in ongoing training and coaching to sharpen your skills and boost performance
• Adhere to all company policies, scripts, and designated processes
• This position is remote within the United States with up to 10% travel as needed
• This is a full-time (40 hour/week) role. The exact shift will be determined based on business needs at the time of hire, with a possible start time between 8:30am and 10:30am EST and a possible end time between 5:30pm and 7:00pm EST. Candidates may reside in any U.S. time zone as long as they are able to work the assigned hours
• Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories
• Bilingual (English and Spanish) or multilingual
• Experience working with dental savings plans or health insurance
• Experience using NICE CXOne

Qualifications

Must Haves

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• May hold one or more industry certifications; professional certification may be required to advance
• Experienced in Microsoft Excel,  and Microsoft Word
• Experience/expertise in software revenue recognition and ASC 606 standards
• Knowledge of HFM and Great Plains or comparable financial systems
• Knowledge of Outlooksoft or comparable consolidation/reporting tools
• Proficiency and ability to learn in various related computer software applications
• Knowledge of US GAAP
• Strong ability to understand and communicate financial concepts
• Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family
• Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs
• Build strong connections with consumers, earning trust through professional, clear, and friendly communication
• Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms
• Enroll consumers via inbound and outbound calls generated by company marketing efforts
• Follow a proven sales and compliance call flow to ensure quality and consistency
• Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information
• Accurately document all interactions in line with standard operating procedures
• Participate in ongoing training and coaching to sharpen your skills and boost performance
• Adhere to all company policies, scripts, and designated processes
• This position is remote within the United States with up to 10% travel as needed
• This is a full-time (40 hour/week) role. The exact shift will be determined based on business needs at the time of hire, with a possible start time between 8:30am and 10:30am EST and a possible end time between 5:30pm and 7:00pm EST. Candidates may reside in any U.S. time zone as long as they are able to work the assigned hours
• Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories

Nice to Haves

• Bilingual (English and Spanish) or multilingual
• Experience working with dental savings plans or health insurance
• Experience using NICE CXOne

Benefits

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!
• Tiered, uncapped commission
• Tools, training, and coaching to excel