Equipment Service Technician - Eastern Iowa

Summary

Henry Schein, Inc. provides healthcare products and services, including dental equipment solutions. The Equipment Service Technician repairs, installs, maintains, and tests customer equipment in practitioner offices while developing troubleshooting and customer service skills under the direction of senior personnel.

Responsibilities

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience
• Maintains and manages proper levels of inventory in van
• Produces timely and detailed service reports
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing
• Submits all job related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies
• Participates in special projects and performs other duties as required

Skills

• Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background
• Typically High School education, vocational training and/or on-the-job training
• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation
• Working knowledge of hydraulics, mechanical and electrical systems
• Technicians will be expected to maneuver large equipment as needed
• The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders
• Associates degree or Technical School Certification is preferred

Qualifications

Must Haves

• Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background
• Typically High School education, vocational training and/or on-the-job training
• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation
• Working knowledge of hydraulics, mechanical and electrical systems
• Technicians will be expected to maneuver large equipment as needed
• The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders

Nice to Haves

• Associates degree or Technical School Certification is preferred

Benefits

• Henry Schein Dental Career Development training
• Specific manufacturer technical training