Field Service Engineer - HW - Elgin, IL

Summary

Siemens Healthineers is a medical technology company focused on improving healthcare outcomes and patient experiences. The Field Service Engineer will support Medical Linear Accelerator Systems by installing, troubleshooting, servicing, diagnosing, and maintaining treatment and imaging equipment at customer sites, while managing customer relationships and related service documentation.

Responsibilities

• Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks
• Assist in **(on-site)** service repair, preventative maintenance, field change orders/installations for Varian/SHS treatment and on-board imaging equipment
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork
• Defines problems: Collects data, establishes facts, and draws valid conclusions. Has the ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables
• Uses acquired job skills and company policies to complete assigned tasks
• Identify and resolve simple imaging system defects
• Performs routine maintenance, including major STBs
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks
• Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings
• Able to handle difficult customer situations including troubleshooting while the customer is observing
• Is assigned as primary support for machine accounts for which certification has been completed
• Be able to understand and utilize the escalation process to Sr FSR, Management, NTS, PSE, Applications
• Has completed all required VMS training classes for C3 products Has completed VMS HW Level II and Imaging Level II certification testing

Skills

• BSEE/BSEET/BMET
• Two-year formal education combined with appropriate high tech related experience
• At least two years of experience demonstrating repair and troubleshooting skills with Electro-mechanical equipment
• Ability to understand and apply electronic, mechanical and computer networking theory to install, diagnose and repair equipment including ability to read and interpret schematics and site drawings
• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field
• Uses acquired job skills and company policies to complete assigned tasks
• Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment
• Sound knowledge of and professional technical experience with micro-computers/PC based systems
• Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems
• Identify and resolve simple imaging system defects
• Performs routine maintenance, including major STBs
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks
• Able to perform vacuum system gun replacements and target replacements
• Minimum: HS Degree or Equivalent
• 2 – 5 years of related experience
• Qualified Applicants must be legally authorized for employment in the United States
• Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
• Applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)
• A successful candidate must be able to work with controlled technology in accordance with US export control law
• Associate degree, technical /vocational training or military experience with electronics
• Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software

Qualifications

Must Haves

• BSEE/BSEET/BMET
• two-year formal education combined with appropriate high tech related experience
• At least two years of experience demonstrating repair and troubleshooting skills with Electro-mechanical equipment
• Ability to understand and apply electronic, mechanical and computer networking theory to install, diagnose and repair equipment including ability to read and interpret schematics and site drawings
• Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field
• Uses acquired job skills and company policies to complete assigned tasks
• Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment
• Sound knowledge of and professional technical experience with micro-computers/PC based systems
• Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems
• Identify and resolve simple imaging system defects
• Performs routine maintenance, including major STBs
• Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks
• Able to perform vacuum system gun replacements and target replacements
• Minimum: HS Degree or Equivalent
• 2 – 5 years of related experience
• Qualified Applicants must be legally authorized for employment in the United States
• Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
• applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law)
• A successful candidate must be able to work with controlled technology in accordance with US export control law

Nice to Haves

• Associate degree, technical /vocational training or military experience with electronics
• Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software

Benefits

• Commission eligibility in accordance with the terms of the Company's plan, where applicable
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time
• Field-based "remote" position requiring onsite work at several local customer locations