Internal Account Manager (INS852)

Summary

Hire Overseas is an offshore staffing and HR platform that places vetted global talent with U.S. companies. The Internal Account Manager will own a portfolio of client relationships, manage placements, resolve issues, support retention, identify growth opportunities, and communicate account health internally.

Responsibilities

• Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement
• Build strong, trust-based relationships that make clients feel supported and well-served
• Conduct regular check-ins and proactively surface any issues, risks, or opportunities before they become problems
• Keep clients informed, engaged, and confident in their placements without waiting for them to reach out first
• Handle client concerns quickly and professionally, taking ownership of resolution rather than routing everything to someone else
• Identify patterns in client feedback and flag systemic issues to leadership with recommended fixes
• Coordinate internally across recruiting, operations, and leadership to resolve complex client situations
• Make judgment calls on when to escalate and when to handle directly
• Drive client retention by delivering a consistently high-quality account management experience
• Identify opportunities to expand relationships including additional placements, new roles, or expanded scope
• Track account health and flag at-risk clients early with a clear plan of action
• Maintain accurate and current records of all client interactions, account status, and open items
• Provide regular internal updates on portfolio health, client sentiment, and key risks
• Communicate clearly and professionally in writing and on calls across all client and internal interactions

Skills

• Proven experience in account management, client success, or a similar client-facing role in a B2B environment
• Strong written and verbal English communication skills with a professional and responsive style
• High ownership mindset — you take responsibility for outcomes rather than passing problems up or sideways
• Comfortable operating with autonomy in a small business environment where processes are still being built and the answers are not always obvious
• Organized and detail-oriented with the ability to manage multiple client accounts simultaneously without losing track of anything
• Proactive and fast-moving with a bias toward action over deliberation when clients need support
• Experience in staffing, recruiting, HR services, or workforce management
• Background working at a small business, startup, or founder-led company
• Familiarity with offshore or global hiring and the dynamics of remote contractor placements
• Experience with CRM tools for tracking client interactions and account health

Qualifications

Must Haves

• Proven experience in account management, client success, or a similar client-facing role in a B2B environment
• Strong written and verbal English communication skills with a professional and responsive style
• High ownership mindset — you take responsibility for outcomes rather than passing problems up or sideways
• Comfortable operating with autonomy in a small business environment where processes are still being built and the answers are not always obvious
• Organized and detail-oriented with the ability to manage multiple client accounts simultaneously without losing track of anything
• Proactive and fast-moving with a bias toward action over deliberation when clients need support

Nice to Haves

• Experience in staffing, recruiting, HR services, or workforce management
• Background working at a small business, startup, or founder-led company
• Familiarity with offshore or global hiring and the dynamics of remote contractor placements
• Experience with CRM tools for tracking client interactions and account health

Benefits

• 100% remote setup so you can work wherever you're most productive
• Work directly with founders at a growing offshore staffing company with real traction and a strong client base
• High-ownership role with full autonomy over how you manage and grow your client portfolio