IT Support Specialist

Summary

CoStar Group is a leading global provider of commercial and residential real estate information and analytics. They are seeking an experienced IT Support Specialist to improve employee productivity by diagnosing and resolving hardware and software problems, providing excellent customer service, and managing multiple projects.

Responsibilities

• Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company
• Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools
• Document problems and solutions in the Service Desk ticketing system
• Inform management of potential problems and identifies problem trends
• Create and maintain computer images
• Install hardware and peripheral components such as monitors, keyboards, printers, and hard drives
• Install, configure, maintain, and upgrade computer hardware and software
• Provide videoconference administration and support
• Any other duties and special projects as assigned

Skills

• Bachelor's Degree required from an accredited, not for profit, in person university or college
• 2+ years of experience in corporate IT or Service Desk role
• Experience implementing TCP/IP at the workstation level
• Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office 365, Azure, remote tools and Windows File Permissions
• Ability to lift/move equipment up to 50 lbs
• A track record of commitment to prior employers
• O365 Administration experience
• Experience supporting laptop/mobile devices such as Dell/ Surface Books, Macs, iPads, iPhones, etc

Qualifications

Must Haves

• Bachelor's Degree required from an accredited, not for profit, in person university or college
• 2+ years of experience in corporate IT or Service Desk role
• Experience implementing TCP/IP at the workstation level
• Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office 365, Azure, remote tools and Windows File Permissions
• Ability to lift/move equipment up to 50 lbs
• A track record of commitment to prior employers

Nice to Haves

• O365 Administration experience
• Experience supporting laptop/mobile devices such as Dell/ Surface Books, Macs, iPads, iPhones, etc

Benefits

• Generous compensation and performance-based incentives
• Internal training and tuition reimbursement
• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent).
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks