Junior IT Support Specialist

Summary

Touch Support is a US-based strategic technology partner that provides customer service and support across Linux, Windows Servers, cloud platforms, and SaaS technologies. The Junior IT Support Specialist will respond to customer inquiries, provide technical and billing assistance, support onboarding, and improve customer satisfaction while developing IT support skills.

Responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Skills

• Excellent communication skills in the English language, as our clients are primarily US-based
• High school degree
• Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations
• Solution-oriented mindset and passion for resolving problems
• Passion for working with people and helping them to get their stuff work
• Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company
• Ability to work in shifts in your local time (afternoon and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes
• For that reason, we are accepting applications from anywhere in North Macedonia!
• Please submit your application in English. Applications submitted in any other language will not be considered

Qualifications

Must Haves

• Excellent communication skills in the English language, as our clients are primarily US-based
• High school degree
• Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations
• Solution-oriented mindset and passion for resolving problems
• Passion for working with people and helping them to get their stuff work
• Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company
• Ability to work in shifts in your local time (afternoon and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes
• For that reason, we are accepting applications from anywhere in North Macedonia!
• Please submit your application in English. Applications submitted in any other language will not be considered

Benefits

• Work from home
• Learning from scratch
• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career.
• Valuable certifications paid for by the company
• Great teamwork environment, with the team firmly connected even though we work from home