IT Engineer

Summary

Hometap is a fintech company focused on making homeownership less stressful and more accessible through home equity investments. The IT Engineer will provide first-line IT support to employees, troubleshoot end-user issues, provision equipment and accounts, manage systems and cloud services, support security initiatives, and coordinate technology rollouts.

Responsibilities

• Serve as the primary point of contact for first-level end-user support, including troubleshooting and resolving hardware, software, and connectivity issues
• Provision and configure new equipment and user accounts
• Manage operating systems, software, and services centrally using computer management tools
• Administer cloud services (e.g., Google Workspace)
• Support Information Security initiatives and projects
• Coordinate the rollout and adoption of new cloud-based tools and services
• Manage hardware procurement, asset tracking, and inventory control
• Provide prompt and thorough customer service to employees via email, Slack, phone, and Zoom

Skills

• As an IT Engineer at Hometap, you will be responsible for delivering exceptional first-line IT support to all Hometap employees. You'll provide IT support and troubleshooting for end users while provisioning equipment, managing systems and cloud services, supporting security initiatives, and participating in hardware inventory and technology rollouts
• You're a great fit if you bring experience in an IT role and a strong desire to provide outstanding service to end users. You enjoy collaborating within a team, supporting IT projects, and working independently in a lean, fast-paced environment. You have excellent attention to detail, coupled with a strong sense of ownership and accountability. You're someone who loves helping others and brings a positive attitude and sense of humor to your work
• This role is remote day-to-day, but we're prioritizing candidates who are local to the Boston area and able to visit our Boston office 4+ times a year for team events and in-person collaboration
• 2+ years of relevant IT support experience
• Solid experience with macOS (10.15 and newer) and Windows 10 and above
• Working knowledge of private networking concepts
• Ability to troubleshoot and resolve software, hardware, and application issues
• Familiarity with cloud-based office applications such as Google Workspace, Gmail, or Office 365
• Excellent time management, organizational, and prioritization skills
• Outstanding customer service and interpersonal communication skills
• Experience in the fintech industry
• Background supporting products or environments with elevated security requirements
• Experience supporting distributed or remote teams

Qualifications

Must Haves

• As an IT Engineer at Hometap, you will be responsible for delivering exceptional first-line IT support to all Hometap employees. You'll provide IT support and troubleshooting for end users while provisioning equipment, managing systems and cloud services, supporting security initiatives, and participating in hardware inventory and technology rollouts
• You're a great fit if you bring experience in an IT role and a strong desire to provide outstanding service to end users. You enjoy collaborating within a team, supporting IT projects, and working independently in a lean, fast-paced environment. You have excellent attention to detail, coupled with a strong sense of ownership and accountability. You're someone who loves helping others and brings a positive attitude and sense of humor to your work
• This role is remote day-to-day, but we're prioritizing candidates who are local to the Boston area and able to visit our Boston office 4+ times a year for team events and in-person collaboration
• 2+ years of relevant IT support experience
• Solid experience with macOS (10.15 and newer) and Windows 10 and above
• Working knowledge of private networking concepts
• Ability to troubleshoot and resolve software, hardware, and application issues
• Familiarity with cloud-based office applications such as Google Workspace, Gmail, or Office 365
• Excellent time management, organizational, and prioritization skills
• Outstanding customer service and interpersonal communication skills

Nice to Haves

• Experience in the fintech industry
• Background supporting products or environments with elevated security requirements
• Experience supporting distributed or remote teams

Benefits

• Competitive compensation
• Healthcare coverage
• Generous PTO
• A meaningful equity package
• Plenty of opportunities for team-building and camaraderie
• Meaningful equity
• Generous medical, dental, and vision coverage
• A work-from-home stipend
• Parental leave
• Plenty of paid time off to recharge
• This role is remote day-to-day