Experience Coordination Assistant

Summary

Hope’s Global Getaways is a remote travel planning company specializing in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. The Experience Coordination Assistant supports clients throughout the travel planning process by coordinating travel services, managing reservations and itineraries, communicating with clients, and maintaining accurate documentation.

Responsibilities

• Assist clients with vacation planning requests and travel-related questions
• Help coordinate hotels, transportation, cruises, tours, excursions, and other travel services
• Review travel availability and pricing through approved booking and supplier platforms
• Organize reservation details, confirmations, and itinerary information
• Provide professional communication through email, phone, and online messaging systems
• Support schedule revisions, booking updates, and client follow-up needs
• Maintain organized client profiles and accurate documentation within company systems
• Keep up with destination updates, supplier promotions, and travel information
• Attend virtual training sessions, onboarding programs, and development meetings

Skills

• Strong customer service and communication abilities
• Ability to stay organized while managing multiple tasks
• Comfortable working independently in a remote environment
• Familiarity with basic computer systems, email, and online applications
• Reliable internet connection and professional communication habits
• Positive attitude with willingness to learn and grow
• Interest in hospitality, travel coordination, client support, or administrative work
• Must be at least 18 years of age
• Applicants must reside in the U.S., U.K., Mexico, Australia, Spain, or qualified regions

Qualifications

Must Haves

• Strong customer service and communication abilities
• Ability to stay organized while managing multiple tasks
• Comfortable working independently in a remote environment
• Familiarity with basic computer systems, email, and online applications
• Reliable internet connection and professional communication habits
• Positive attitude with willingness to learn and grow
• Interest in hospitality, travel coordination, client support, or administrative work
• Must be at least 18 years of age
• Applicants must reside in the U.S., U.K., Mexico, Australia, Spain, or qualified regions

Benefits

• Remote work opportunity with flexible scheduling
• Guided onboarding and training support
• Continued mentorship and skill development resources
• Access to supplier platforms, booking systems, and travel tools
• Eligibility for travel-related discounts, perks, and incentive opportunities
• Advancement potential within an expanding remote team