HRUCKUS
Posted 96 days agoVerified live 2d ago
Field Support Engineer with TS/SCI
Brief overview
Landover, MDIn-person
UndergradOr in progress
$95k–$138k/yrStated range
Clearance requiredU.S. government
About the company
HRUCKUShruckus.com
Hruckus is a management consultancy that offers strategic sourcing, IT strategy, business case analysis and program management services.
Job description
Summary
HRUCKUS is looking for an experienced Cleared Field Support Engineer to provide expert, second-tier technical support, system configuration, and on-site training to field engineers and customers. The engineer will maintain network stability, troubleshoot technical problems, provide technical guidance on system adaptations, and resolve complex reoccurring incidents at customer sites.
Responsibilities
- Provides expert and second-tier technical support and analysis to field engineers and technicians
- Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems
- Tests, trains, and fields support to customers regarding technical aspects of designated systems and services
- Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements
- Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair
- Provides training to customers. Travel is frequent and work is generally performed at the customer site
- Partners with developers and engineers to reduce reoccurring incidents
- Answers questions about installation, operation, configuration, customization and usage of designated systems and services
Skills
- Active/Current Top Secret/SCI security clearance
- Possess knowledge of designated systems
- Willingness to work outside of normal work hours
- Ability and willingness to travel up to 50% (CONUS and OCONUS)
- Bachelor's degree (or Master's degree) with 0 years of relevant experience, OR High School Diploma/GED with 4+ years of relevant experience
Qualifications
Must Haves
- Active/Current Top Secret/SCI security clearance
- Possess knowledge of designated systems
- Willingness to work outside of normal work hours
- Ability and willingness to travel up to 50% (CONUS and OCONUS)
- Bachelor's degree (or Master's degree) with 0 years of relevant experience, OR High School Diploma/GED with 4+ years of relevant experience
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