Management Analyst

Summary

iCatalyst, Inc. is a technology company specializing in AI, NLP, ML, RPA, and digital transformation solutions for federal and commercial clients. The Management Analyst will support a federal program by analyzing and improving business processes, facilitating stakeholder workshops, managing program documentation, monitoring performance metrics, and supporting change management and organizational transformation initiatives.

Responsibilities

• Analyze existing business processes and workflows to identify opportunities for improvement and increased efficiency
• Lead facilitation sessions and stakeholder workshops to gather, document, and validate business requirements
• Develop, maintain, and manage program documentation, including process maps, standard operating procedures (SOPs), and business requirements
• Develop, monitor, and report on key performance indicators (KPIs) and performance metrics to support program management
• Develop and recommend business transition and change management strategies to support organizational transformation
• Identify potential implementation risks, recommend mitigation strategies, and support successful organizational change initiatives
• Engage stakeholders throughout planning and implementation activities to ensure alignment with strategic goals and organizational priorities
• Provide support and expertise in assigned domain
• Collaborating with cross-functional teams to deliver solutions
• Ensure adherence to security, compliance, and quality standards
• Support continuous improvement and innovation initiatives
• Special projects as needed

Skills

• Hybrid Opportunity - Must be local to the DC/VA/MD area and available to work onsite when needed
• * Strong knowledge of business process analysis, process improvement, and business process reengineering (BPR) methodologies
• * Proficiency in facilitation techniques, stakeholder engagement, and requirements gathering
• * Experience developing process maps, workflow diagrams, standard operating procedures (SOPs), and other program documentation
• * Knowledge of change management principles and organizational transformation methodologies
• * Ability to develop, analyze, and report on key performance indicators (KPIs) and performance metrics
• * Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate organizational challenges and recommend effective solutions
• * Excellent verbal and written communication skills, including the ability to facilitate meetings, workshops, and executive presentations
• * Strong organizational skills with the ability to manage multiple priorities, deadlines, and cross-functional initiatives
• * Proficiency with Microsoft Office Suite and business analysis tools such as Visio, Power BI, or equivalent process modeling and reporting applications
• * Ability to collaborate effectively with leadership, program managers, technical teams, and external stakeholders
• * Strong analytical and problem-solving abilities
• * Excellent communication and collaboration skills
• * Minimum of four (4) years of relevant experience in business process reengineering, change management, facilitation, strategic analysis, or related business consulting disciplines
• * Minimum of three (3) years of experience supporting U.S. federal government agencies
• * Lean Six Sigma Green Belt certification required
• * Experience analyzing and improving business processes to increase organizational efficiency and effectiveness
• * Experience leading stakeholder interviews, workshops, and requirements validation sessions
• * Experience developing and maintaining business documentation, including process maps, SOPs, business requirements documents, and implementation plans
• * Experience developing and monitoring KPIs and performance metrics to support program performance and decision-making
• * Experience supporting organizational change initiatives, including risk identification, mitigation planning, and business transition activities
• * Experience collaborating with cross-functional teams to implement process improvements and strategic initiatives
• * Proven ability to work in fast-paced, client-focused environments
• * Bachelor's degree (BA/BS) from an accredited college or university with a minimum of four (4) years of relevant experience; or
• * Master's degree (MA/MS) from an accredited college or university with a minimum of two (2) years of relevant experience; or
• * A relevant professional certification (e.g., Certified Business Analysis Professional) with a minimum of eight (8) years of relevant experience may be substituted for a formal degree
• * U.S. Citizenship required
• * Minimal or no travel anticipated
• * Familiarity with project management methodologies and continuous process improvement frameworks is preferred
• * Experience supporting federal programs preferred

Qualifications

Must Haves

• Hybrid Opportunity - Must be local to the DC/VA/MD area and available to work onsite when needed
• * Strong knowledge of business process analysis, process improvement, and business process reengineering (BPR) methodologies
• * Proficiency in facilitation techniques, stakeholder engagement, and requirements gathering
• * Experience developing process maps, workflow diagrams, standard operating procedures (SOPs), and other program documentation
• * Knowledge of change management principles and organizational transformation methodologies
• * Ability to develop, analyze, and report on key performance indicators (KPIs) and performance metrics
• * Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate organizational challenges and recommend effective solutions
• * Excellent verbal and written communication skills, including the ability to facilitate meetings, workshops, and executive presentations
• * Strong organizational skills with the ability to manage multiple priorities, deadlines, and cross-functional initiatives
• * Proficiency with Microsoft Office Suite and business analysis tools such as Visio, Power BI, or equivalent process modeling and reporting applications
• * Ability to collaborate effectively with leadership, program managers, technical teams, and external stakeholders
• * Strong analytical and problem-solving abilities
• * Excellent communication and collaboration skills
• * Minimum of four (4) years of relevant experience in business process reengineering, change management, facilitation, strategic analysis, or related business consulting disciplines
• * Minimum of three (3) years of experience supporting U.S. federal government agencies
• * Lean Six Sigma Green Belt certification required
• * Experience analyzing and improving business processes to increase organizational efficiency and effectiveness
• * Experience leading stakeholder interviews, workshops, and requirements validation sessions
• * Experience developing and maintaining business documentation, including process maps, SOPs, business requirements documents, and implementation plans
• * Experience developing and monitoring KPIs and performance metrics to support program performance and decision-making
• * Experience supporting organizational change initiatives, including risk identification, mitigation planning, and business transition activities
• * Experience collaborating with cross-functional teams to implement process improvements and strategic initiatives
• * Proven ability to work in fast-paced, client-focused environments
• * Bachelor's degree (BA/BS) from an accredited college or university with a minimum of four (4) years of relevant experience; or
• * Master's degree (MA/MS) from an accredited college or university with a minimum of two (2) years of relevant experience; or
• * A relevant professional certification (e.g., Certified Business Analysis Professional) with a minimum of eight (8) years of relevant experience may be substituted for a formal degree
• * U.S. Citizenship required
• * Minimal or no travel anticipated

Nice to Haves

• * Familiarity with project management methodologies and continuous process improvement frameworks is preferred
• * Experience supporting federal programs preferred

Benefits

• Hybrid/Remote work arrangement, subject to client and program needs
• Award-winning culture of innovation and a friendly workplace
• Work on cutting-edge AI and digital transformation projects
• Mission-driven team
• Career growth opportunities in a stable, certified, high-performing organization
• Comprehensive benefits and wellness packages
• Medical plan options, some with Health Savings Accounts, for eligible employees
• Dental plan option for eligible employees
• Vision plan for eligible employees
• 401(k) plan with pre- and post-tax contribution options up to IRS annual limits and a company match
• Paid vacation leave
• Paid sick leave
• 11 Federal holidays
• Military leave
• Bereavement leave
• Jury duty leave
• Short- and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Phone and internet reimbursement for eligible employees
• Transportation support through Uber rides to and from HQ to select locations
• Training and education assistance, subject to eligibility
• Annual wellness benefit
• Social and community giveback