Enterprise Presales Engineer

Summary

IGEL Technology is a company focused on providing excellent service to its customers and partners. The Enterprise Presales Engineer will engage with customers from the discovery phase to post-sales handover, developing technical solutions and managing customer relationships.

Responsibilities

• Be part of a team of PreSales engineers providing excellent service to IGEL’s customers and partners
• Technical contact for new customers from the discovery and qualification phase to post sales handover
• Build and maintain customer and partner rapport through virtual meetings and on-site visits
• Analysis of customer needs and development of technical solutions
• Prepare, execute, and support proof of concepts
• Take ownership of technical RFIs, RFPs and public tenders and respond in time
• Adhere to the IGEL reference architecture and best practices
• Become a Subject Matter Expert in a specific technology stack
• Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues
• Ensure a clear and professional communication between our teams and the customer
• Execution and pro-active preparation and follow-up of technical product presentations and workshops
• Demonstrate our technology at industry events and tradeshows
• Promote IGEL training offerings, additional IGEL services and IGEL Certifications
• Works under general supervision and may consult with senior colleagues on new projects
• Latitude for independent judgement
• Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
• Communication of customer / market requirements to the Product Management and Development
• Continue education by attending training sessions and reading technical documentation
• Work through technical issues at the operating system level
• Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
• Manage case escalation to maintain forward movement on sales opportunities
• Ability and willingness to travel as needed

Skills

• Moderate skills with high level of proficiency
• Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management
• Presentation skills
• A team player who is influential and builds good working relationships across all levels
• Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
• Very good ability to understand and explain complex technical issues in an easy way
• Ability to communicate via phone and email is required
• Ability to listen effectively and show patience while working with customers, colleagues, and partners
• Ability to adapt to new technologies quickly
• Ability to take effective notes
• Ability to multitask effectively and work under pressure
• Positive work ethic
• Minimum of four to five years PreSales Engineer experience required
• Working knowledge of Linux Operating Systems preferred
• In-depth knowledge of IGEL's products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus
• Working knowledge of Windows Operating Systems
• Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
• Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc
• Good understanding of the solutions offered by IGEL's technology partners
• Working knowledge of Linux Operating Systems preferred

Qualifications

Must Haves

• Moderate skills with high level of proficiency
• Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management
• Presentation skills
• A team player who is influential and builds good working relationships across all levels
• Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
• Very good ability to understand and explain complex technical issues in an easy way
• Ability to communicate via phone and email is required
• Ability to listen effectively and show patience while working with customers, colleagues, and partners
• Ability to adapt to new technologies quickly
• Ability to take effective notes
• Ability to multitask effectively and work under pressure
• Positive work ethic
• Minimum of four to five years PreSales Engineer experience required
• Working knowledge of Linux Operating Systems preferred
• In-depth knowledge of IGEL's products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus
• Working knowledge of Windows Operating Systems
• Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
• Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc
• Good understanding of the solutions offered by IGEL's technology partners

Nice to Haves

• Working knowledge of Linux Operating Systems preferred

Benefits

• Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)
• 11 company-paid holidays per year
• 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
• Sick time of 10 days per year, with rollover of unused days
• 401(k) plan with 100% company match
• Paid maternity and paternity leave
• Monthly home office allowance
• Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
• Employee Assistance Program (EAP) and Financial Wellness tool
• Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
• Wellbeing apps, including Rightway, Headspace and Wellhub
• Training and development opportunities to advance your career
• President’s Club for the highest performing salespeople and overachievers
• An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
• A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!