Customer Solutions Specialist - IGS

Summary

IGS Energy is an energy company focused on providing residential energy, sustainability, warranty, and related services. The Customer Solutions Specialist will build customer relationships, educate customers about products and green energy, resolve inquiries, and support sales and retention through customized solutions.

Responsibilities

• Deliver exceptional customer experiences by proactively building rapport that is driven by both the business and personal needs of our customers
• Must be comfortable speaking to IGS sustainability initiatives and the value of green energy
• Ability to effectively educate on all IGS residential commodity and warranty markets along with associated products and services while using that information to drive sales and retention
• Conducts proactive consultative analysis to identify and act upon opportunities to support our various lines of business through up-sell and cross-sell conversations
• Achieves all customer experience, retention and sales standards set for the department by offering customized solutions and product education to customers while following established departmental goals, policies and procedures
• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
• Assisting customers with setting up new service, processing payments and arranging payment plans while handling sensitive customer information
• Provide follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets all internal expectations
• Complete additional duties and responsibilities as assigned

Skills

• Must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm
• Must be comfortable speaking to IGS sustainability initiatives and the value of green energy
• Ability to effectively educate on all IGS residential commodity and warranty markets along with associated products and services while using that information to drive sales and retention
• Possess strong interpersonal, verbal, and written communication skills and be results oriented
• Excellent customer experience and conversational skills
• Possess ability to identify and overcome customer objections
• Ability to multitask effectively and adhere to a weekly set schedule
• Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer
• High school diploma or equivalent
• Applicants must be authorized to work in the US on a full-time basis
• 2 years' experience in a customer facing environment preferred

Qualifications

Must Haves

• Must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm
• Must be comfortable speaking to IGS sustainability initiatives and the value of green energy
• Ability to effectively educate on all IGS residential commodity and warranty markets along with associated products and services while using that information to drive sales and retention
• Possess strong interpersonal, verbal, and written communication skills and be results oriented
• Excellent customer experience and conversational skills
• Possess ability to identify and overcome customer objections
• Ability to multitask effectively and adhere to a weekly set schedule
• Genuine desire to grow and learn, receptive to feedback, as well as contribute positively to a team-oriented work environment
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer
• High school diploma or equivalent
• Applicants must be authorized to work in the US on a full-time basis

Nice to Haves

• 2 years' experience in a customer facing environment preferred

Benefits

• Annual incentive plan based on company performance
• Team or individual incentives
• Comprehensive medical coverage, plus free telehealth
• Dental coverage
• Vision coverage
• Employer health savings account contributions
• Headspace support
• Free mental healthcare visits for you and your dependents
• Family planning assistance through Maven
• Paid family and caregiver leave
• Fertility, adoption, and surrogacy services
• 401(k) plan
• Company 401(k) match
• Access to financial wellbeing tools
• Paid time off
• Tuition reimbursement
• Paid leaves
• Employee hardship fund
• A wide range of additional perks