Sales Development Representative - Americas

Summary

Imagicle delivers AI-powered unified communications and customer experience applications, omnichannel contact center solutions, compliance and quality recording, and advanced analytics for Cisco/Webex and Microsoft Teams. The Sales Development Representative will convert marketing-generated demand into qualified sales pipeline by managing inbound leads, conducting discovery calls, prospecting outbound, collaborating with Sales and Marketing, and optimizing outreach performance.

Responsibilities

• Manage and qualify inbound leads generated through marketing campaigns, demo requests, content downloads, webinars, and events
• Conduct discovery calls to understand customer needsidentify the right Imagicle use case, and assess fit against our Ideal Customer Profile (ICP)
• Generate new opportunities through targeted outbound prospecting using email, phone, LinkedIn, and account research
• Collaborate closely with Sales and Marketing to maximize pipeline generation and optimize lead qualification strategies
• Build and nurture a healthy pipeline by engaging high-potential prospects and converting marketing-generated demand into Sales Accepted Opportunities
• Track, analyze, and report on key performance metrics to measure effectiveness and identify opportunities for continuous improvement
• Continuously test and improve outreach sequences, messaging, and targeting based on performance data and customer feedback
• Meet quarterly targets for for Sales Accepted Opportunities (SAOs) and pipeline generation

Skills

• Bachelor's degree or equivalent experience
• Strong listening, presentation, and relationship-building skills
• Excellent written and verbal communication skills in English
• Ability to confidently conduct qualification and discovery conversations (by phone or in person)
• Analytical mindset with a passion for testing, learning, and optimizing outreach strategies
• Proactive approach and a collaborative spirit, especially when working with the Marketing and Sales teams to find strategies and solutions
• Ability to multi-task, prioritize, and manage time effectively
• Spanish is a plus
• Curious about the Unified Communications, Contact Center, AI voice/CX (Microsoft Teams, Cisco, Webex)
• Good knowledge of written and spoken Spanish
• Experience working with CRM platforms such as Salesforce or HubSpot (preferred)

Qualifications

Must Haves

• Bachelor's degree or equivalent experience
• Strong listening, presentation, and relationship-building skills
• Excellent written and verbal communication skills in English
• Ability to confidently conduct qualification and discovery conversations (by phone or in person)
• Analytical mindset with a passion for testing, learning, and optimizing outreach strategies
• Proactive approach and a collaborative spirit, especially when working with the Marketing and Sales teams to find strategies and solutions
• Ability to multi-task, prioritize, and manage time effectively

Nice to Haves

• Spanish is a plus
• Curious about the Unified Communications, Contact Center, AI voice/CX (Microsoft Teams, Cisco, Webex)
• Good knowledge of written and spoken Spanish
• Experience working with CRM platforms such as Salesforce or HubSpot (preferred)

Benefits

• Incentive plan
• Full benefits (Health, Vision, Dental) effective from day one covered at 100%
• 10 vacation days
• 10 National Holidays days
• 5 personal/sick days
• Flexible PTO plan
• An informal environment
• Working with outstanding colleagues from all over the world, competent and always ready to lend a hand
• Innovative working Cloud tools, to collaborate everywhere
• A constant drive to improve how we work
• Opportunities that come with a high-growth organization
• Long-term commitment
• Partially remote